Impact Hub Singapore
Country : Singapore
  • Full-time

Community & Hospitality Manager

Impact Hub Singapore is Singapore’s largest community of entrepreneurs, creatives and techies. We are a co-working space and community located in the heart of Singapore's museum, arts and design precinct.

Join our collaborative community as we prototype the future of business, technology and society.

Learn more about us at


  • Hospitality & Front Office
    • Be the go-to person at the Front Office for members and public within Community location for all matters regarding to the organisation
    • Manage daily space operations of the Community location to ensure a smooth running and conducive space
    • Resolve basic facilities issues
    • Liaise with the Facilities Executive for matters that require more technical assistance
  • Community Engagement
    • Maintain a cohesive and vibrant community
    • Lead and execute relationship-building events within the location for members
    • Know our community and their businesses
  • Community Management
    • Onboard new members
    • Conduct Open House tours within Community location and support closing, to work towards 100% occupancy
    • Lead VIP visits or tours within the Community
    • Weekly and regular updates on respective Community locations’ market, metrics and community intelligence
    • Update daily relevant notes of interaction into Hubspot and assigning them to respective Sales and/or Members Growth team mates
    • Lead, train and manage a team of front desk hosts (if applicable) to provide exceptional customer service to members


  • Bachelor’s Degree or equivalent is preferred
  • 3 years of experience in customer service or operations or sales or hospitality is required
  • Strong verbal and written communication skills are required
  • Strong interpersonal skills are required
  • Organized, with the ability to prioritize when required
  • Client and events management experience is a plus
  • Knowledge of foreign languages is a plus
  • Possesses an entrepreneurial spirit and ability to thrive and adapt quickly in a dynamic environment

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