Country : Malaysia
  • Full-time

Customer Service Associate

Datesmith is an offline dating platform of our online Paktor mobile application, but it serves as an independent company with its own database and clientele. Our business aims to offer greater opportunities for singles to meet through organizing social events, as well as personalized dating services for those who prefer one-to-one dating.

With our strong partnerships with some of the finest hospitality and lifestyle organisations, Datesmith regularly hosts a range of attractive events to create an inviting ambiance that makes it easy for singles to get together and mingle.

Come join us at Datesmith to help singles find their life partner!

You can expect:

  • Easy & fun culture
  • Start-up & young working environment
  • Good career development opportunity
  • On the job training
  • Attractive remuneration & benefits
    • Transportation allowance
    • Mobile allowance
    • Gym benefits
    • Medical benefits
    • Insurance
    • Annual learning & development fund
    • IT equipment scheme
  • Regular team cohesion activities
  • Annual company trip (we’ve been to Spain & Japan!)
  • Unlimited snacks
  • Smart casual dress code
  • 5 days week, not required to work on public holidays


Job Description

  • Greet and welcome guests as soon as they arrive at the office. Inform other employees of visitors’ arrivals.
  • Answering and communicate to customers professionally and respond to customers enquires via phone, email, mail and social media. 
  • Oversee and call up clients on payment plans, making sure instalments are up to date.
  • Liaise with clients who payment has defaulted.
  • Inform clients of their package nearing expiry.
  • Account activation for members' whose account is on hold.
  • Maintain cleanliness of front office area.
  • Any ad-hoc assignments by the management.



Job Requirement 

  • Malaysian with at least a diploma in any field.
  • Well-groomed, possesses good social etiquette, self-disciplined, pleasant, polite and tactful.
  • Preferably Entry Level specialized in Customer Service or equivalent. 
  • Good written & verbal skills in English, basic level in Mandarin & Bahasa.
  • Multi-tasking capabilities; People-oriented.
  • Candidates who are available to start immediately or in a short-notice period preferred.



2000 - 2500 MYR

Total applicants :8 Job posted 4 months ago Total Views : 112 Unique Views : 111

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