Local Measure
Country : Singapore
  • Full-time

Customer Success Manager

Local Measure helps businesses understand and manage the social conversations and influencers at their locations, stores and event venues. Local Measure merges local content, social media and mobile technology, to provide some of the world’s largest businesses and brands with live access to data, rich content and analytics at a local level.

The company has offices in Singapore, Sydney, London, Dubai, Phoenix and Miami

Responsibilities

About the role

We are looking for a Customer Success/Account Manager to join our growing APAC region. In partnership with the APAC team located in Sydney and Singapore, you’ll be an advocate and trusted advisor to Local Measure’s world class customers.

Through understanding and addressing the customers’ business needs, you will be dedicated to helping the customer fully realize the benefits of Local Measure’s products and services, while driving customer satisfaction and retention within a defined set of accounts.

If you want to have a huge impact on growing a tech start-up company while helping the world’s largest hospitality groups drive their digital transformation journeys, this is the position for you. This is a fast-paced, high-energy account and program management role; the right candidate will have the personality, drive, and professional experience to provide a top-notch experience for our clients while ensuring they achieve KPIs.

Responsibilities

  • Manage business relationship with key customer stakeholders (Directors, General Managers, Marketing and Operations teams at the venue level)
  • Support customers and partners in their efforts to successfully implement, use and operationalize Local Measure through training, engagement sessions and day-to-day support
  • Develop a deep understanding of the customer’s industry, business challenges and objectives to appropriately map solutions to address their needs
  • Proactively monitor and track contract usage, product consumption gaps, and adoption patterns to identify opportunities to best serve the client
  • Help identify and work with account teams on cross-sell and up-sell opportunities
  • Collaborate with regional sales executives to grow existing business via regular phone, webinar and face-to-face meetings with clients.

Requirements

Qualifications

  • Bachelor’s degree in business or related areas with 5+ years work experience, or commensurate combination of education and experience preferred.
  • 2+ years of experience in an account management, customer success/support, change management or sales role with large, enterprise accounts, and a successful track record of meeting or exceeding KPIs
  • Experience in social media, digital media, or working with hospitality businesses in marketing and/or operational capacity preferred.

 Desired Qualifications

  • Ability to manage executive-level relationships and lead C-level meetings
  • Aptitude for devising and implementing new strategies
  • Multilingual abilities to support the APAC market, highly desired
  • Exceptional verbal, written, and presentation skills
  • Strong analytical and problem-solving abilities
  • A passion for customer success and relationship building. Desire to thrive in a fast-paced, constantly changing, results-driven work environment
  • Experience using support platforms such as Intercom, Zendesk, Salesforce, GoToWebinar and WebEx

 


Total applicants :37 Job posted 3 months ago Total Views : 768 Unique Views : 766 Today Views : 9


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