MoneyLion Malaysia Sdn Bhd
Country : Malaysia
  • Full-time

Tech Support Engineer

Moneylion Malaysia aims to revolutionize retail finance with big-data predictive analytics and cutting-edge software development practices. We ingest and apply large arrays of non-traditional data sources to measure and improve financial processes for both sides: the financial institutions and the client user-experience.

We're passionate about the area of finance that marries data, technology and product design. Our products enable a better financial future for our customers and looks to bring new modes of social engagement never before seen in financial services. For example, MoneyLion provides a closed loop trust building system where users can improve rates on loans through constant engagement with the platform -- specifically, a customer can reduce finance fee payments immediately by building a powerful financial network.

Using modern analytics with all the latest big-data computational tools, MoneyLion builds smarter customer acquisition funnels, more thorough credit models, and better servicing processes for customer retention.

Data doesn't just enable us to deliver smarter loans to a broader universe, it also empowers our customers to make better financial decisions and realistically measure and improve financial health.


We are looking to hire a Technical Support Engineer (TSE) who will work closely with customer operations team and engineering team, to apply technical support expertise to independently research and diagnose customer issues. 


  • Taking ownership of customer issues reported and seeing problems through to resolution, which may include researching and diagnosing issues before handing over to developers for resolution
  • Helping answer technical queries by customer operations team
  • Following standard procedures for proper escalation of issues to the appropriate internal teams



  • A software engineer with 0-3 years of development and/or technical support experience
  • Good working knowledge of Java, Javascript, React Native or MongoDB
  • Good communication skills: Ability to articulate an idea or a thought in a way that the audience understands
  • Enjoy solving customer issues and learning new technologies
  • Systematic and independent with minimal supervision

Total applicants :7 Job posted 7 months ago Total Views : 225 Unique Views : 225

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