CaterSpot
Country : Malaysia
  • Full-time

Customer Service Manager

CaterSpot is Asia’s largest online marketplace that connects companies and people with great local catering options. We offer users the possibility to order 600+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong with island-wide coverage.

Responsibilities

  • Managing a team of Customer Care Executives in our Operations Centre
  • Recruiting new team members along with the growth of the company
  • Establishing processes and monitoring key KPIs
  • Resolving basic escalations raised by Customer Care Executives
  • Assisting customers via chat, email and phone and solving their problems.
  • Building and maintaining relationships with CaterSpot’s corporate and individual customer base.

Requirements

  • At least 1-2 years of experience in leading a team
  • You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.
  • A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.
  • Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
  • Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!
  • Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.
  • Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.
  • Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.

 

What we offer:

  • Become one of the first team members of the Asia’s fastest growing online catering marketplace
  • Get an opportunity to build a team and set up our operations centre
  • Open, respectful, fun company culture with people who seriously enjoy what they are doing.
  • Great exposure into multiple aspects of a fast-growing, game changing business.
  • Real impact on the company's growth and evolution and be rewarded for it

Salary

3400 - 4000 MYR

Total applicants :20 Job posted 3 months ago Total Views : 167 Unique Views : 167 Today Views : 1


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