Omnilytics
Country : Malaysia
  • Full-time

Client Success Manager

Omnilytics is a market intelligence company, providing real-time data and competitor analysis for fashion & beauty brands worldwide. This helps them make buying and stocking decisions in the most effective and efficient manner, increasing their retail sales per square feet and optimising assortments for revenue & profit. Omnilytics is used by global retailers, brands and Fortune 500 companies worldwide.

With insights from over 100 million product SKUs across more than 15,000 brands and retailers, Omnilytics allows you to analyse your market & competitor’s offerings by Assortment, Price, Discount, Category, Colour, Size, Options and Strategy so you never miss out on profitable opportunities anymore.

 

Why work with us?

We practice flexible work arrangement in a results-oriented work environment where there are no official working hours. We believe that it is not about the hours, starting or ending time, but rather what is the most productive time to produce exceptional work. Everyone in our team enjoys a high level of autonomy and are empowered to make decisions and create impact. We cultivate growth, reward effort and celebrate achievements.

Be a part of our vision in powering the world by helping businesses make better decisions with data!

 

Responsibilities

In this role, you will be the front face of the company, and act as the point of contact for our clients. You will be a good fit as our Client Success Manager if you possess the following traits:

  • Personable. You are personable and good at building constructive relationships. You enjoy meeting new people and have no problem getting along with others. You are patient and highly emotional intelligent with a knack in understanding what a client really needs and why.
  • Excellent communicator. You demonstrate superior listeting and effective communication skill. You are eloquent and attentive to your client's needs while handling multiple communication channels. You are able to conduct engaging training session.
  • Organised. You have strong prioritisation skill while maintining relationship with several clients simultaneously. You are open-minded and collaborative with all levels of the organisation.
  • Resilience in problem solving. You are energised by chance to problem solve. You are obsessed to understand the client's issues and needs and strive to find efficient solutions for them.

 

You will be a part of our Customer Relations Management team and your job scope will include:

  • Assume overall management of client relationship and adoption post-sale. Build and maintain a strong, long-lasting trusted advisor relationship with client.
  • Develop and conduct dashboard onboarding and continuously iterate and improve to find the quickest way for clients to experience the ‘Aha!’ moment.
  • Be the point of contact for clients when they need guidance and help using the dashboard.
  • Provide consultation to the client on how to apply insights from the dashboard to generate business value.
  • Design dashboard training materials such as webinars, guidebooks etc as well as leading training sessions.
  • Be the bridge between clients and the product team by managing the client feedback loop (i.e.: feature requests, improvement suggestions, bug reports).
  • Partner with our content team for customer engagement campaigns and to educate clients on new features and releases.
  • Collaborate with data analysts and lead project management for consulting and report engagements.
  • Conduct periodic client health-checks, identify churn risk and collaborate with internal teams to ensure a successful renewal.
  • Identify upsell opportunities that map directly to each client’s needs and pain points and drive upsell conversations with the client.
  • Conduct client offboarding in the event of a churn, understand the reason and deliver learnings back to the internal team so improvements can be made.

 

Requirements

  • Prior experience in onboarding, client success, account management and/or marketing is preferred, particularly in the SaaS space.
  • Candidates with experience in Fashion Retail Merchandising or E-commerce are highly encouraged to apply.
  • Genuine interest in using data analytics to help businesses make better decisions.
  • Brilliant attention to details.
  • Passion for building things that do not exist yet.
  • Thrives in a fast-paced environment. Startup experience is a plus.

 

This is your chance to join us in helping businesses around the world make better decisions with data. Apply now!


Total applicants :5 Job posted 28 days ago Total Views : 53 Unique Views : 53


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