Petbacker
Country : Malaysia
  • Full-time
  • Internship

Customer Service Support

 

Petbacker is a fast-growing regional Internet-based company. We manage a series of content & e-commerce portals that targets pet lover across South East Asia. PetBacker is here to connect you with other pet lovers who are ready to help you take care of your pets like it were part of their family, belly rubs and hugs included. We are scaling our business to cater for regional expansion, and we welcome talent to join our growing family.  Read more about us: https://www.petbacker.com/

Responsibilities

 

  • Document user support processes and FAQs, and work on continuous process improvement

  • Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails

  • Work closely with the Operations team to manage user expectations

  • Generate and analyze user experience reports for service monitoring and improvement

  • Share your insights on the user experience report with the team

  • Coordinate with different parties in the fulfilment process 

Requirements

  • Candidates with at least 1 year of experience in a similar role will be highly preferred

  • Excellent Communication Skills

  • Ability to listen and empathize with the situation

  • Good command of spoken and written English

  • Resourceful and capable of learning fast and independently

  • Open to flexible working arrangements (e.g. Friday to Tuesday)


Total applicants :2 Job posted 6 days ago Total Views : 46 Unique Views : 46 Today Views : 14


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