smove
Country : Singapore
  • Full-time

Customer Happiness Officer

Please note: Applications for this role shall only be considered if they are submitted via the following link: https://grnh.se/c3bc199b2 (copy link into new window)

smove gives people without cars the ability to hire one when they need it, at short notice from their mobile phone in just 3-5 clicks. They like it because they can pick up the car from an ordinary parking location and drop it off wherever is convenient.

For the future, smove plans to offer to licence its technology to car fleet operators in urban locations outside Singapore, likely franchising a package to sell mobility as a service, giving operators the ability to create utility-like services for transportation of people & goods anywhere.

Responsibilities

Smove is a customer-centric company which places high emphasis on teamwork and appreciates everyone’s individuality. We work and have fun at the same time. Our awesome Customer Happiness team is highly empowered to solve frustrations and to create experiences for our customers.

“Nothing happens in a start-up company until you do it”

Smove is a young company that thrives on a clear vision to make cities more liveable and to solve all pain points around vehicle ownership by developing a service model around mobility & transportation.

We are very ambitious, but also know that great things will take time and there are no shortcuts to building a lasting and sustainable business with a great culture.

If you are a thinker-doer & self-starter, bring a growth mindset and you keep challenging yourself by building something meaningful, please continue reading. If you are able to thrive in an environment without clear-cut processes and even better, able to create lean, agile & innovative processes yourself, this job is for you.

 

What you will be doing:

  • Provide personalised support when handling customer queries and troubleshoot complex issues in a timely and professional manner
  • Foster and maintain relationships with our partners
  • Monitor and maximise utilisation of smove’s fleet
  • Participate in the organising of company events
  • Work directly with the management team to brainstorm, implement and streamline processes in the areas of customer service, communication and corporate culture
  • Be an awesome colleague to everyone in the team

Requirements

What we are looking for:

  • Self-motivated
  • Able to think fast and make calculated decisions
  • Strong command of English and a second language in writing and speech
  • A “people person” – approachable, engaging, energetic and empathetic
  • Willingness to learn
  • Excellent communication skills
  • Customer service-oriented

What we can offer for:

  • Mature startup experience, with an informal and FUN culture
  • A company that thrives on teamwork and camaraderie
  • Opportunity to learn skills from other departments
  • Autonomy to implement initiatives and ideas for the good of smove
  • Healthy snacks, coffee, ice-cream and a little bit of chocolate/candy

 

 

Why join Smove?

We’re passionate about creating a culture where people, at any stage in their career, can learn, grow and contribute. That’s why we have a Free Book Club Program, monthly Lunch and Learn peer training sessions, monthly Smovers Culture Week and much, much more!

We are driven by transparency, open discussion, collaboration, and direct feedback. We hate bureaucracy and slow moving decisions, and strive to create an environment where employees can speak their mind and shape the future of the company. We embrace personal development, and foster a climate where trying new things and failing without consequences is not only the norm, but expected.

If that sounds like a great environment where you can thrive and grow with us, we want you!

 

The Perks

  • Mature startup experience, with an informal culture, and fun environment
  • Flexible working hours, and opportunities for remote working
  • The chance to work on a product/service that you can see working in the real world everyday
  • Learn something new everyday
  • Healthy snacks, coffee, and a little bit of chocolate/candy
  • Free Book Club Program
  • Interact with teammates from 8 different countries

Salary

2500 - 3000 SGD

Total applicants :17 Job posted 4 months ago Total Views : 532 Unique Views : 529 Today Views : 32


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