Country : Malaysia
  • Full-time

Customer Care Executive

CaterSpot is Asia’s largest corporate catering platform that connects companies and people with catering options. We offer users the possibility to order 4000+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong. Our Operations Centre based in Kuala Lumpur supports both countries in daily operations.



·       Assisting customers via chat, email and phone and handling their inquiries or problems.

·       Proactively helping customers with their orders to ensure world class customer experience.

·       Coordinating enquiries between restaurants/caterers and customers as well as CaterSpot’s Account Management Team

·       Working with members of the Live Ops (Logistics) team on communication for real-time deliveries

·       Liaising with restaurants and caterers on order-related matters (order confirmation, unavailable items, declined orders, etc)



·       1-2 years of Customer Service experience (or similar)

·       Willing to work in shift rotations: (7am-4pm or 10am-7pm, 7 days a week)

·       Able to work on some Public Holidays (company follows Singapore Public Holiday Schedule, not Malaysia)

·       You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.

·       A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.

·       Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.

·       Self-motivated and a great team player - if you don’t know the answer, you know where to look!

·       Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.

·       Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.

·       Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.


What we offer:

·       Attractive salary: 2500 – 3000 MYR depending on candidate’s skills and experience

·       Shift and transportation allowance, EPF and SOCSO paid, central office location (KL Sentral)

·       Become one of the first team members of CaterSpot’s Operations Centre.

·       Open, respectful, fun company culture with people who seriously enjoy what they are doing.

·       Great exposure into multiple aspects of a fast-growing, game changing business.

·       Fast career growth and many opportunities for advancement within company


2400 - 2800 MYR

Total applicants :14 Job posted 4 months ago Total Views : 282 Unique Views : 278 Today Views : 5

Submit Application