Popular Chips
Country : Singapore
  • Full-time
  • Internship

Influencer Quality Assurance & Customer Care

Popular Chips is an innovative Influencer Marketing Agency that has recently released to the public the world’s first Influencer Marketing Analytics and Recruiting platform. Our Saas software is the only in the world able to :
- Monitor and Analyze ANY influencer & celebrity in the world;
- Provide demographics (country, age, gender) for the followers of any Influencer;
- Provide quality check (fake/inactive followers identification);
- Offer a built-in search engine to find the best influencers in the market;
- Offer up to 12 months of historical data.

Responsibilities

Influencer Quality Assurance & Customer Care is an integration of functions and activities of quality control and customer services into a new profession to meet the needs of recurring revenue model companies.

Influencer Quality Assurance & Customer Care is responsible for maintaining good client relationships which promote retention and loyalty. The position involves supporting international clients ( from Fortune 500 brands to small brands) in a proactive manner to ensure their satisfaction with Popular Chips platform and to improve upon areas of dissatisfaction.

The IQA & CC is focused on:

  • Prioritizing and deliver outstanding customer service, troubleshooting and resolving issues.
  • Managing sales and customer inquiries by live FB & WhatsApp chats, email and other channels. 
  • Applying deep product expertise in carrying out strategic solutions and solving complex technical customer issues and escalations.
  • Contributing to the development of internal products, serving as the voice of the customer in identifying product enhancements and making sure new products launch with customer usability in mind.
  • Provisioning of new-user training, providing recurring training, overviews and previews of new releases.
  • Maintaining a deep understanding of the product and talking with clients about the most relevant features/functionality for their specific business needs.
  • Developing relationship with clients, including increasing product adoption, ensuring retention, and satisfaction.
  • Conducting quality checks on influencers provided by the search engine; 
  • Following clients’ daily activities and ensuring that features, reports and data provided are at the maximum level of quality.
  • Identifying and inputting manually data sets with influencers of specific interests and countries.
  • Testing new features and investigating troubleshoot issues in the identification of influencers by the AI.
  • Discovering and applying new strategies to identify niche influencers.
  • Creating support documents and reports.

Requirements

  • Excellent English communications skills (written and verbal);
  • Knowledgeable and confident about the influencer landscape (local and international);
  • Daily user of Instagram, Youtube, Twitter and Facebook
  • Attentive and quick on one's feet;
  • Ability to work with minimum direction to achieve goals;
  • Strong analytical and strategic skills, as well as the ability to think “outside-the-box”.
  • Proactive, kind and able to put the clients first and to make sure they know they're first.

Salary

1000 - 2500 SGD

Total applicants :12 Job posted 2 months ago Total Views : 275 Unique Views : 275 Today Views : 12


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