ThunderQuote
Country : Malaysia
  • Part-time
  • Contract

Customer Success Executive

ThunderQuote is a fast-growing B2B services marketplace & procurement software provider that brings together over 26 years of combined experience in procurement and business IT systems.

Through our procurement systems, we aim to enable organizations to transform the way they do business, lower cost, increase productivity, solidify control over spending and generate long term strategic value-chain advantages.

Join our team to build a simpler business world where everything an enterprise may need is easily found in one place - ThunderQuote.

As a young start-up, we have a fast-paced environment where every team member makes a significant and visible impact. Within the past 2 years, we have grown rapidly to >$20 million in contract volume on our platform. We believe that anything can be achieved with the right attitude: determination, an open mind and continuous learning.

Being lean and technology-driven, we believe in automating non-customer value-add activities with every team member actively making key decisions based on data and improving systems & processes instead of being caught up in the daily grind of activities.

Above all, we believe in mutual benefit and the importance of learning and growth both as a team and as individuals. There will always be problems to solve, and new opportunities for creativity and personal growth.

Responsibilities

As a Customer Service Executive, you will be crucial to ThunderQuote’s continual growth by servicing customers and communicating with new clients.

You will be communicating with clients on our systems, supporting them and clarifying their doubts as well as actively connecting to new vendors for our platform to offer them the deals on our platform and working with them to bring their quotations on to the platform for the buyers in our system.

Here are some ways you will be working together with us at Thunderquote: 

  • Supporting customers on our platform and assisting them to achieve their desired outcomes
  • Working with customers to build strong customer relationships and create customer advocates
  • Engage customers to increase adoption, ensure retention and improve satisfaction
  • Manage and resolve client problems
  • Improving customer success systems and processes

Requirements

  • Enjoys meeting with new people and building relationships
  • Genuine and have a heart for service
  • Communicate and work well with others
  • Willingness to execute and learn
  • Self-motivated & shows initiative
  • Good communications skills
  • Must be to commit for at least 6 months of part-time work.

Total applicants :12 Job posted 28 days ago Total Views : 110 Unique Views : 109 Today Views : 5


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