Pulsifi
Country : Malaysia
  • Full-time

Product Support Specialist

At Pulsifi, we believe that there is a pulse to each person, that defines who we are, what we are good at, and what we can become. We help people and organizations realize their pulse.

Pulsifi is a HR technology company creating a Predictive Talent Platform, the next generation decision platform for recruitment and talent management. Combining HR best practices with artificial intelligence, we develop deep actionable insights into people and organizations in ways not possible before, creating new golden standards for HR practitioners globally.

Pulsifi is founded and led by experienced professionals from the technology and HR industries, and the team is currently based across Kuala Lumpur and Singapore.

Responsibilities

We are looking for Product Support Specialist to provide enterprise-level assistance to our clients and users. This individual will possess the knowledge base of Pulsifi platform, and is a product expert and internal go-to person for functionality questions. The Product Support Specialist will work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions and suggestions as well as helping to empower our clients to maximize the use of our product through education and awareness.

Who you are:

  • You have a love of technology
  • You are able to learn quickly and apply those learnings

  • You have previous customer service experience

  • You have a passion for solving problems for customers all day, every day

  • You are able to explain complex topics in easy to understand and concise language

  • You are able to create great documentation and training materials

  • You understand web and/or mobile applications

  • You are highly organized with a keen eye for detail

  • You love to work in fast paced environment with minimal structure

 

What you will do:

  • Be the first line of support to customers via phone calls and emails

  • Deliver exceptional Customer Experience in each support interaction

  • Troubleshoot product compatibility inquiries

  • Become the encyclopedia of knowledge about the Pulsifi platform

  • Create and update documentation for the platform

  • Work with development team to fix problems to make sure that all users have a great experience with the product

  • Work with the Product Manager to identify current issues and develop solutions

  • Work to ensure our platform is as easy to use, reliable, bug-free and fast as possible

  • Support an agile development team in analyzing, designing, building and testing high-quality software

  • Do quality assurance on features to make sure they match the requirements and work as expected

Requirements

You have two or more of these skills:

  • 1-2 years proven customer service experience

  • Technology savvy and adaptable to frequent functionality updates

  • Able to effectively communicate technical information to non-technical audience

  • Able to work independently and as part of a team

  • Independent decision-making; resourceful; good problem solving; ability to think fast while on a call with a customer

  • Customer focused - Ability to develop strong relationships with customers and effective in conflict resolution

  • Proficiency with Microsoft Office applications

  • Excellent communication skills - both verbal and written

  • Plus if you have experience with HTML, CSS and/or JavaScript

  • Plus if you also know Malay and Mandarin language

Salary

3000 - 4000 MYR

Total applicants :8 Job posted 27 days ago Total Views : 76 Unique Views : 76 Today Views : 5


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