GEM Live
Country : Malaysia
  • Full-time
  • Internship

Customer Service Executive

GEM Live is a dynamic technology start-up operating within the realms of Kuala Lumpur's entertainment, lifestyle and F&B industry. We are a lifestyle booking app for the F&B and entertainment industry which offers privileged experience to its users; and GEM X App - a comprehensive venue management app solution designed to be the backbone of a merchant's business. Both apps work hand-in-hand in creating an ecosystem which drives consumer spending and merchant profitability


- Providing quality customer support through Digital channels for our customers and merchants.
- Delivering excellent customer service and experience to customers via email, social media and live-chat; and respond appropriately in a timely manner.
- Providing accurate information on products and services to our customers and merchants.
- Be a subject matter expert of GEM Live from the point of view of customers to backend production. There’s always something new being developed so this is an ongoing challenge.
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer.
- To meet service targets by achieving both service and productivity level by ensuring that all requests/queries are answered within the stipulated SLA set by the company.
- Maintain deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support.
- Continuously identify work process improvements and communicate to Team Manager.

You will enjoy the opportunities of:

- An attractive annual salary
- Being a part of a fun, young and vibrant start-up work environment and culture
- Great exposure and connections in the entertainment, lifestyle and F&B line
- Dress code – smart and casual every day!
- Staff special discounts


- Candidate must possess at least SPM/STPM/Pre-U/Diploma or Degree in any field.
- Experience in call centre will be an added advantage.
- Multi-lingual with the ability to speak and write English, Bahasa Malaysia and Mandarin.
- Able to converse in mandarin is an added advantage.
- Must be able to multitask, set priorities and have good attention to detail.
- Willing to work in shift rotations.
- Able to work on public holidays and weekends.
- Customer-orientated with good interpersonal and communication skills.
- Strong computer navigation skills and PC knowledge.
- Strong and proven problem-solving skills.
- Provide high level of professionalism and competent customer service.

Total applicants :10 Job posted 2 months ago Total Views : 156 Unique Views : 153

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