CaterSpot
Country : Malaysia
  • Full-time

Operations Executive (Customers & Drivers)

CaterSpot is Asia’s largest online marketplace that connects companies and people with great local catering options. We offer users the possibility to order 2000+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong with island-wide coverage.

Responsibilities

Responsibilities:

  • Assisting customers via chat, email and phone and handling their inquiries or problems.
  • Proactively helping customers with their orders to ensure world class customer experience.
  • Overseeing real-time catering deliveries in our logistics software and proactively tackling problems and inquiries coming from drivers, caterers or customers.
  • Managing delays on orders and providing transparency to customers and caterers on extent of delays
  • Liaising with restaurants and caterers on order-related matters (order confirmation, unavailable items, declined orders, etc)

Requirements

Requirements:

  • 1-2 years of operations & customer service experience (or similar)
  • Willing to work in shift rotations: (7am-4pm or 10am-7pm, 7 days a week)
  • Able to work on some Public Holidays (company follows Singapore Public Holiday Schedule, not Malaysia's)
  • A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.
  • Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
  • Self-motivated and a great team player - if you don’t know the answer, you know where to look!
  • Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.
  • Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.
  • Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.

What we offer:

  • Attractive salary: 3000 – 3400 MYR depending on candidate’s skills and experience
  • Shift and transportation allowance, EPF and SOCSO paid, central office location (KL Sentral)
  • Become one of the first team members of CaterSpot’s Operations Centre.
  • Open, respectful, fun company culture with people who seriously enjoy what they are doing.
  • Great exposure into multiple aspects of a fast-growing, game changing business.
  • Fast career growth and many opportunities for advancement within company

Salary

3000 - 3400 MYR

Total applicants :4 Job posted 11 days ago Total Views : 25 Unique Views : 24


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