Ematic Solutions
Country : Indonesia
  • Full-time

Customer Success Manager (Indonesia)

Ready for your next career move in digital marketing and AI? Believe in working smart, and want to have fun doing it? Ematic Solutions might just be the place for you!

We offer a Digital Cross-Channel Intelligence SaaS focused in maximum growth and ROI with predictable measurable results. Our goal is to make the digital marketer, smarter!

We’re a global team specialized in cross channel communication and in-channel optimization, techies, metric-obsessed marketers and data nerds who believe that AI can take digital marketing to where it has never been before. During lunch, we find ourselves talking shop, and actually enjoying it. We’re a flexible and fun team, where your good ideas can make an impact!

Responsibilities

  • On-boarding and partnering with our customers, helping to ensure that they’re up and running on our platform
  • Building strong trusted/strategic advisory relationships with our customers, anticipating their needs and helping them use our products and services to make their businesses more effective and successful.
  • Developing, preparing, and nurturing customers for advocacy.
  • Proactively reaching out to customers to identify and/or develop up-sell opportunities.
  • Collaborating with the support team and other internal stakeholders to help customers resolve issues they are facing.
  • Managing account escalations.

Requirements

  • Have 0-2 years of relevant experience in Account Management and Customer Service, or with relevant academic qualifications.
  • Are able to multi-task effectively and adjust quickly to different situations
  • Are willing to learn and adapt to new and different technologies
  • Have impeccable written and verbal communication skills, both in Bahasa and English
  • Are obsessed with detail, and have an analytical mindset
  • Are a strong team player, but still a self-starter

Job posted 16 days ago Total Views : 108 Unique Views : 107 Today Views : 4


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