Bluevy Web Solution
Country : Malaysia
  • Contract

Customer Service Executive - Puchong

We are Bluevy Creative! Bluevy is a digital creative agency known for coming up with bright ideas and using appropriate technologies to bring them to life with passion, inspiration and skils. Our approach is simple, we just want your business to succeed. We listen to your needs and combine them with professional and detail reseach to create masterpiece. We create unique design for customer.

We specialize in website design, print design, CMS, ecommerce, CSS flash animation, flash games, web hosting, marketing.

We build each website as a unique design and meet the specific goals determined by YOU! Bluevy is dynamically growing, flexible and reliable interactive company working on international market for the best and with the best.?

We’re proud to have one of the most talented programmers and designers in Bluevy’s? team. We design websites for companies around the world focusing on attracting customers in the client’s target market. All of our websites are produced by highly skilled web designers and programmer who can work with clients to achieve a great web presence.

Responsibilities

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

• Deal directly with customers either by telephone, electronically or face to face

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information

• Perform customer verifications

• Process orders, forms, applications and requests

• Organize workflow to meet customer timeframes

• Direct requests and unresolved issues to the designated resource

• Manage customers' accounts

• Keep records of customer interactions and transactions

• Record details of inquiries, comments and complaints

• Record details of actions taken

• Prepare and distribute customer activity reports

• Maintain customer databases

• Manage administration

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

Requirements

• High school diploma, general education degree or equivalent

Knowledge of customer service principles and practices

• Knowledge of Microsoft office applications

• Knowledge of administrative procedures

• Numeric, oral and written language applications

• Product knowledge – FMCG industry dealing with super market deliveries

 

Key Competencies

• Interpersonal skills

• Communication skills - verbal and written

• Listening skills

• Problem analysis and problem-solving

• Attention to detail and accuracy

• Data collection and ordering

• Customer service orientation

• Adaptability

• Initiative

• Stress tolerance

Salary

1800 - 2500 MYR

Total applicants :6 Job posted 21 days ago Total Views : 91 Unique Views : 91 Today Views : 3


Submit Application

Share this opportunity!