ipaymy
Country : Malaysia
  • Full-time

Account Manager

With ipaymy, SMEs can pay rent, salaries, invoices, and even corporate tax using the credit cards they already have in their wallet today. SMEs love ipaymy because it works like a credit card, but pays like cash.

ipaymy’s secure and easy to use platform reliably delivers payments to vendors while freeing up cash and providing access to interest free credit. Forget the delays and aggravations that come with traditional SME financing options. Schedule recurring payments, manage invoices, set payment reminders, and monitor payment status all from one dashboard.

It’s never been easier for SMEs to meet monthly payment obligations while keeping cash available to fuel growth, bridge receivable gaps, and make immediate investment in the supplies, services, and expertise needed to drive a growing business forward

Responsibilities

ipaymy has recently launced in Malaysia, the Account Manager will provide a high level of support to ipaymy’s growing SME customer base. You will be responsible for new customer onboarding, training and retention.

  • Lead onboarding and training of customers to establish and manage their ipaymy account   
  • Manage and growSME accounts through strong relationship-building, product knowledge and customer support—providing an overall “white glove” service   
  • Attend to customer enquiries, feedback and complaints   
  • Maintain a deep understanding of ipaymy’s platform to speak with customers about the most relevant features/functionality for their specific business needs   
  • Work with marketing to develop platform training materials   
  • Utilize data analytics to spot trends and develop campaigns to maximize customer retention   
  • Collaborate with product and operations team to address and fulfill clients' needs 

Requirements

Requirements:  

  • Excellent communication skills and comfortable with interfacing with customers   
  • Hungry to win
  • Previous experience in customer support or service industry   
  • Good listener who can identify and translate customer needs    
  • Strong teaming/interpersonal skill   
  • Experience working with SME customers   

Salary

4000 - 5000 MYR

Total applicants :10 Job posted 19 days ago Total Views : 89 Unique Views : 89 Today Views : 4


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