3000 - 3500 SGD
Business Development | Customer Service | Project Management
Customer Support | Customer Success | B2B Sales | Account Management
Account Management Executive
Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?
Qashier is looking for an amazing Account Management Executive to support our growth!
We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.
We are looking for passionate individuals that can assist in the onboarding of our merchants, keep an eye on their accounts, and advise them on potential new use cases on the Qashier platform. If you have knowledge and keen interest in the area of point of sale and payment systems, B2B sales, and account management/customer success experience, this role might be for you.
Why join Qashier?
- Be at the forefront of a fast-growing startup in an exciting sector. Qashier’s innovative platform combines the latest developments in Cloud technology, Payments and Data to transform the Retail & F&B industries. You’ll play a crucial role on the growth of a revolutionary product that will become a key platform behind successful retail businesses in the region.
- Amazing growth and learning opportunities. We are a tight knit team where everyone grows together. We’ll continuously work with you to refine your strengths and strengthen your weaknesses to further your personal and career development.
- Make a strong impact with your work. You’ll be working directly with hundreds of small businesses across the region where the work that you do will make a direct impact to the success of these businesses.
Qashier (qashier.co) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments is done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines a cloud-based POS software, integrated payment acceptance and a proprietary app store in one uniquely designed device. Manage entire stores (and businesses) with just one sleek terminal on the counter!
In short, you’ll be driving Qashier’s success in the following ways:
- Onboarding of merchants and deployment of systems: Onboarding of new merchants involve setting up and deploying the Qashier system according to each merchant’s requirements. We are looking for a well organised Account Management Executive that can be a knowledgeable counterpart to guide merchants through the onboarding process and service them throughout their Qashier journey.
- Managing portfolio of existing merchants: Main focus here is to build strong long-term relationships with the merchants. You’ll be managing your own portfolio of merchants and will be the first point of contact for their inquiries.
- Leverage upsell opportunities: You’ll be advising merchants on new features and use cases within our platform to drive our upsell opportunity into new features or higher subscriptions and convert existing customers to annual subscriptions.
What you should bring along
- Background in B2B/IT sales or account management/customer success experience
- Passionate about technology, fintech and the retail space
- Strong interpersonal skills and readiness to go the extra mile for our merchants
- Outgoing with good bilingual oral skills (English and Chinese)
- Highly driven and energetic individuals with a strong willingness to learn