excel | Communication skill | Good project and time management
WiseSight is an integrated Social Media Monitoring Company. We provide Social Media Listening Reports as a service, Social Media Management Tools (CRM), Social Media Monitoring Tools and are a premier industry leader in this field, ranking #1 in Thailand. Our goal is to define the global social media standards and ensure clients businesses can grow to the next level with our solutions and services.
- Function as a Clients Manager, handling communications with clients, understanding and communicating the clients’ business needs with internal team, and retain clients for renewal of contracts.
- Prepare basic reports, and assist with tool setups and product demos for clients.
- Learn and be able to explain the specifics of our tools and scope of services to clients.
- Provide advice as subject matter expert, based on clients’ objectives and insights gathered.
- Meet with clients or manage via con-calls to present, discuss and identify their objectives and goals.
- Develop, foster, and strengthen the working relationship with clients maintaining happiness and satisfaction.
- Function as a Project Manager, handling the business needs and requests of clients, ensuring clients satisfaction and resolution of issues.
- Good project and time management capability and willing to work long hours when required.
- Coordinate with internal team and clients to clarify and ensure the SLA for each client is adhered to.
- Be the main point of contact between the clients and the internal team for all communications.
- Act as a point of escalation and collaborate with other functions to drive resolution of issues.
- Manage the operational relationship of accounts, ensuring effective communication and working relationships between clients and internal team.
- Up-to-date with Digital Marketing strategies, has deep understanding of its application across various industries.
- Has a highly positive & communicative attitude with passion to learn.
- Possesses good soft skills and experience in building relationships.
- Ability to read, write, speak, and understand multiple local languages preferable.
- Has a Diploma, Bachelor’s degree in business, marketing, communications or relevant working experience of 1-3 years especially in key accounts management.
- Ability to understand insights from statistics and analytical reports and explain in a general and easy to understand method.
- Possess an inquisitive mindset with passion to connect data and discover new area of knowledge.
- Flexible with work arrangements and sociable, able to speak and present in front of small to medium groups, in person and over con-calls.
- Work well under pressure of tight deadlines, and ability to coordinate with other functions for smooth operational flow.
- Able to maintain your own performance, both individually and as a member of a rigorous team, with and without supervision.
- Willingness to learn and develop at all times.
- Being up-to-date and active on social media channels.
WiseSight is an integrated Social Analytics Company. We provide Social Media Listening & Monitoring services, Social Media Management Tools (CRM), and Consultancy services. We are a premier industry leader in this field, with 8 years of experience across the APAC region.
Our goal is to define the global social media standards and ensure clientsâ businesses can grow to the next level with our solutions and services.