customer service | helpdesk | zendesk
Arcadier is the world’s fastest growing and multi-award winning and emerging MaaS (Marketplace-as-a-Software) Technology Company which recently won the Emerging Enterprise Awards 2016 and the Best Innovative Start-up (Early Stage) 2016 awards.
Headquartered in Singapore, Arcadier has office in Sydney, Manila with a team of 30 employees, Arcadier is the first organisation in the world to provide a DIY “off-the-shelve” marketplace technology that would enable anyone with a marketplace idea be able to build one within minutes, no coding needed and no developers needed. We have taken what is an extremely complex technology which was till today only available for big companies with deep pockets, like eBay, Amazon, Uber, Airbnb to be made simple and available for the masses.
Fully hosted like any SaaS offering, the product is highly intuitive and easy to use at price as an affordable monthly rate with no lock-in. Arcadier marketplaces supports most of marketplaces and sharing economy ideas, from retail marketplaces, rental marketplaces, space marketplaces, professional services marketplaces. All the user needs to do is go online to www.arcadier.com, choose their price package, choose the template design and type they like and start their very own marketplace.
Arcadier offers the candidate the opportunity to gain experience of working in a true technology start-up environment and have loads of opportunity to voice their opinions, be part of the execution and have loads of fun! Massive exposure in the start-up and technology industry guaranteed!
Support customer email queries through the Arcadier customer service tools (Zendesk) and
provide information about other products and services
ï· Answering product and service questions; suggesting information about other products and
services with regards to Arcadier’s platform.
ï· Take customer service phone queries for key accounts
ï· Maintains customer records by updating account information.
ï· Take payment information and other pertinent information such as addresses and phone
ï· Inform customer of deals and promotions
ï· Upselling & converting customers to paid plans and packages
ï· Keep records of customer interactions, process customer accounts and file documents
ï· Assist with placement of orders, refunds, or exchanges
ï· Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution (phone, email, mail
or social media)
ï· Identify and assess customers’ needs to achieve satisfaction
ï· Build sustainable relationships of trust through open and interactive communication
ï· Attempt to persuade customer to reconsider cancellation
ï· Work with various departments to ensure proper customer service is being delivered
ï· Prepare product or service reports by collecting and analyzing customer information
ï· Recommend potential products or services to management by collecting customer
information and analyzing customer needs
ï· Compile reports on overall customer satisfaction
Strong written and spoken command of English (with Mandarin a plus but not critical)
ï· Strong telecommunication handling skills and active listening
ï· Strong verbal and written communication skills
ï· Role is 5 days per week
ï· Role will require shift-work and one weekend workday (alternate Sunday or Saturday)
o Weekday Shift 1: 6am to 3pm (Work from Ayala Ave Office)
o Weekday Shift 2: 3pm to 12am (Option to work from home)
o Weekend Shift: 10am – 7pm
ï· Proven customer support experience or experience as a client service representative
ï· Track record of over-achieving quota
ï· Strong phone contact handling skills and active listening
ï· Customer orientation and ability to adapt/respond to different types of characters
ï· Excellent communication and presentation skills
ï· Familiarity with CRM systems and practices a plus
ï· Easy and adaptive personality.
ï· Fast, accurate & enthusiastic self-starter
ï· Excellent interpersonal skills with ability to work effectively with individuals at all levels (i.e.
Management, SQA, DEV, Business Partners, Security, etc.)
ï· Independent thinker with tenacity to maintain focus on issues until they are adequately
ï· Ability to multi-task, prioritize and manage time effectively
ï· Bachelor’s Degree, Diploma or equivalent
ï· Business / Computing Degree would be an advantage
ï· Familiarity with CRM tools (Zendesk) would be an advantage
ï· At least 2-3 years experience but fresh graduates are welcome to apply too
Business To Business
50 - 99
Arcadier is a multi-award winning cool technology start-up company which recently won the Emerging Enterprise Awards 2016 and the Best Innovative Start-up (Early Stage) 2016 awards, Millennial 20-20 Commerce Enabler Awards 2017.
Headquartered in Singapore, Arcadier has offices in Sydney, Manila with a team of 30 employees, Arcadier is the first organisation in the world to provide a DIY off-the-shelve marketplace technology that would enable anyone with a marketplace idea be able to build one within minutes, no coding needed and no developers needed.
To create connected communities where people discover, learn, trust and trade easily.
We’re often exposed to great business ideas from local and global customers. Whether you are an aspiring entrepreneur or an established brand who wants to improve lives and economies around you, we go above and beyond in creating our marketplace software to deliver satisfaction to our partners.
We dare to venture deep into the digital world and create something that’s going to shake the status quo on the internet. Looking at the supply and demand in the market, we are constantly pushing boundaries in what we do to support the collaborative economy.
At Arcadier, we often ask ourselves, “How could it be done better?” We’re doing everything we can to make sure we reach a solution. Along the way we’re doing our best to have fun, and to learn a few things too. We look forward to walking alongside you as a member of our community, and in building a successful marketplace to change the world together.
What we value
Working at Arcadier is more than just receiving paychecks and enjoying awesome perks. It’s about shaping the world for the better. Create opportunities for millions of women and men around the world, improve local economies, inspire artists, and bring communities together.
Who we’re looking for
At Arcadier, our focus is to empower entrepreneurs, communities, and companies all around the globe. We are a passionate team working to turn ideas into reality, and we do it well. We’re looking for someone to take their creativity to the next level and create something that can make a difference.