JOB DESCRIPTION

About Propseller

Propseller’s mission is to help people achieve the most when making the biggest financial decisions of their life: transacting real estate.

We are building the end-to-end real estate transaction platform, starting with the real estate agent service of the 21st century: a technology-powered real estate brokerage that is valuable, reliable, and fairly priced. To do that, we elevate the most human part of the service with top agents you can trust. Then, we industrialize all the rest with technology and centralized operations.

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek and Series A lead investor of Grab. Propseller is backed by some of the best Venture Capital firms in the world including Vertex Ventures, ICCP-SBI, Partech, Iterative, Hustle Fund, Redbadge Pacific, Vulpes Ventures, Rapzo Capital, and more.

Find out more at: propseller.com/careers/

Role Description

We are looking for a self-starter, cheerful, client-centric, and helpful individual to join our team. The Customer support executives assist our team of Real Estate Consultants by answering inbound inquiries, qualifying buyers and tenants, and coordinating viewings. You will need to be fast, organized, and meticulous when sharing and collecting information from potential buyers or tenants. If you have the ability to always smile and strive to make our clients happy, then we want you.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Screening Interview + Online assesment;
2. Interview 1 – Physical: Discussion and live case;
3. Interview 2 – Physical meeting with C-suite Executive;
4. Paid 2-day on-the-job test;
5. Welcome aboard!

JOB RESPONSIBILITY

Duties & Responsibilities

• Handle inbound/outbound inquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls);
• Search for information within our CRM to deliver accurate answers to questions from potential buyers/tenants whilst entering any new data into the listings to enrich the information;
• Qualify potential buyers and tenants expressing interest in Propseller listings;
• Coordinate and schedule property viewings for buyers and tenants against the schedule of the assigned Real Estate Consultants to meet team targets and maximize sales opportunities for each call/inquiry;
• Track and update your team tasks and activities through our in-house tech platform;
• Conduct daily and weekly feedback and improvement sharing sessions;
• Support ad-hoc tasks and projects from time to time.

Apply at: https://tinyurl.com/mtwxd7h2

JOB REQUIREMENT

Ideal Candidate

You are a fresh graduate with a Diploma or completed NITEC with at least 1 year of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.

Requirements

• Education & Experience:
• ITE Nitec / Higher Nitec with working experience preferred OR Diploma with no work experience is required
• Experience in customer service/sales support/call center would be beneficial;
• Language: Fluent in written and spoken English;
• Proficient in Google Suite / MS Office and with computers in general;
• Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts;
• Organised and able to multi-task: you are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic;
• Fast and Accurate worker: you have meticulous attention to detail know-how to review your work to produce quality and deliver fast;
• Client-centric: you enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks;
• Can-do attitude problem solver: you are a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.