JOB DESCRIPTION

Job Summary:

Agents will be assigned to a dynamic team of Customer Service representatives, taking both inbound and outbound calls, with the purpose of assisting customers and solving their concerns. This is a full time work from home set-up.

JOB RESPONSIBILITY

Responsibilities:

• Address customer inquiries via call
• Answer customer’s questions and assist customers in finding a solution to their concerns 
• Attempt to persuade customers in keeping their orders and not canceling it
• Closes sales or process appointments for potential customers
• Manages repairs and installation schedules
• Attend regular department and company meetings
• Handle customer complaints and escalate when necessary
• Report any service or product breakdowns to the immediate supervisor
• Updates and maintains team trackers

JOB REQUIREMENT

Requirements:

• Has at least 1 year Customer Servicer background
• Must be willing to work in a competitive environment, with targets, but at the same time is a good team player
• Must be willing to work on changing schedules and broken rest days
• Excellent critical thinking skills and comprehension
• Excellent communication skills
• Able to multitask
• Must be responsible enough to work with minimal supervision on a work from home setup
• College graduate
• Has stable internet connection (20 ping and minimum of 20mbps internet speed)
• PC / Laptop with headset, with Windows 10 OS. Minimum 4GB of RAM

Skills Required:

• Proficient in using Google Spreadsheet
• Knowledge in using Shopify and Zendesk is preferred