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Customer Service Lead | E-commerce Startup | Fresh Grad
Remote Available
SALARY
700 - 800 SGD
INDUSTRY
Customer Service
JOB TYPE
SKILLS
Operations | Customer Service | Sales
JOB DESCRIPTION
Who are we
FishyHub is an online e-commerce marketplace for fishkeepers to shop and socialize online, utilizing technology and social commerce to disrupt the aquarium space. We are looking for a customer service team lead that can embark on an EPIC adventure with us and ensure our customers have the best experience. Visit us at fishyhub.com to learn more.
Salary
- 2000 to 2400 MYR per month
Next steps
- Please apply via this posting or email us at shiqing@fishyhub.com with your resume
JOB RESPONSIBILITY
What you will be doing
- Deliver best in class customer service and sales to all our users
- Manage customer team scheduling and utilization
- Handle customer and partner complaints and feedback
- Manage order fulfillment process including failed fulfillments
- Ensure our marketplace products are updated and of high quality
- This is a remote work arrangement
JOB REQUIREMENT
Who we are looking for
- 0 to 2 years experience preferred. Fresh graduates are welcome to apply
- Has a growth mindset and entrepreneurial spirit
- Able to work and think independently
- Is a strong communicator and able to handle a fast paced work environment
- Meticulous and customer centric
- Experience with aquarium hobby or startups is a plus but not a requirement
OVERVIEW
We help people build their dream aquariums and experience the underwater adventure of their lifetimes.
MISSION
We want to demystify fishkeeping and make building and maintaining aquariums simple for everyone. Our vision is to make fish the number one pet in the world.
CULTURE
We are a team of bold fishkeepers looking to disrupt the ornamental fish industry.
BENEFIT
Join us if you love fishes and everything aquarium related.