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Client Success Manager
SALARY
Negotiated
INDUSTRY
Customer Service
JOB TYPE
SKILLS
customer support | Analytics | SaaS | Customer Retention
JOB DESCRIPTION
We are market intelligence.
We provide market analytics for the fashion and beauty industry, so these companies can focus on what's important.
Founded by CEO Kendrick Wong, he leads a dedicated team of data scientists, analysts, engineers and industry experts who share a passion to help brands and retailers grow with market intelligence. From visual merchandisers, marketers to business owners, there's a solution for every need.
With Omnilytics, you are able to see the full view of the current market, with data insights on a selection of over 100 million product SKUs, derived across more than 75,000 brands.
If the following sounds like you or people you like to work with, we invite you to reach out and be a part of our vision in powering the world by helping businesses make better decisions with data!
- You genuinely believe in the power of data in unlocking business growth
- You are disciplined and comfortable navigating a highly autonomous environment (we have no official working hours as we believe that it is not about the hours, starting or ending time, but rather what is the most productive time to produce exceptional work.)
- You are good at gathering facts to inform your opinions and intuitions
- You choose to fail forward by applying your learnings quickly
- You learn quickly, eagerly and proactively
- You embrace problems and challenges as opportunities towards greater excellence
- You are proactive and understand knowing is not enough, you must apply and willing is not enough, you must do
- You are flexible and adaptable towards change
- You speak and write articulately what you are, and are not, trying to do so others are clear on what to expect
- You collaborate effectively with others despite from different backgrounds and cultures (we have team members from 11 different nationalities)
- You are known to be authentic, candid and non-political
JOB RESPONSIBILITY
What you’ll do
As an Omnilytic’s Client Success Executive, you will contribute to customer success initiatives, keep the company focused on outcomes that help our clients successful and play a central role in directing the future of the product. Your responsibilities will include:
- Drive retention, and growth among our clients by understanding their business needs and helping them succeed
- Conduct analysis and provide insights to our clients to ensure that they get the most out of the Omnilytics platform
- Represent the voice of the customer to provide feedback to inform product, marketing and sales and engineering team
- Serve as the primary contact for onboarding of assigned clients, the training of platform end users, as well as post-go live support
- Maintain a cadence of communication with clients about their adoption trends, sentiments and mining opportunities for deeper engagement
- Identify opportunities for clients to act as Omnilytics advocates (eg: testimonials, case studies)
JOB REQUIREMENT
What we’re looking for
- Genuine interest and believe in using data analytics to help our clients reach their goals
- Track record or a diploma in the field of Accounting, Finance, Buying and/or Merchandising is a plus
- Strong analytical skills, with the ability to translate data to insights. Experience with Excel is preferred
- Strong presentation skills and comfortable using PowerPoint/Keynote
- High level of accuracy and attention to detail
- Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
- Excellent communication and interpersonal skills
- Driven, self-motivated, disciplined and enthusiastic with a “can do” attitude
- Results-driven mentality, with a bias for speed and action
- Track record in a customer facing role is a plus
- Experience in SaaS is a plus
This is your chance to join us in helping businesses around the world make better decisions with data. Apply now!
OVERVIEW
We are market intelligence.
We provide market analytics for the fashion and beauty industry, so these companies can focus on what's important.
Founded by CEO Kendrick Wong, he leads a dedicated team of data scientists, analysts, engineers and industry experts who share a passion to help brands and retailers grow with market intelligence. From visual merchandisers, marketers to business owners, there's a solution for every need.
With Omnilytics, you are able to see the full view of the current market, with data insights on a selection of over 100 million product SKUs, derived across more than 75,000 brands.
MISSION
We are dedicated to be the leading platform for fashion and beauty market analytics that delivers reliable data.
We aim to help businesses reduce waste by channeling their resources into what matters. The fashion and beauty industry still rely heavily on just intuition when it comes to the next production, collection or decision. With Omnilytics, we strive to ensure the right matter, whether a trend or bestseller, is prioritised. We validate every option with pure data. This creates the best experience for the customers of the business, which is a victory for us too.
We believe in 4 values: efficiency, speed, accuracy, and passion. We believe in doing more with less, so that time is never wasted. We believe in working fast with precision, as the current market does not wait for anyone. Above all, we strongly believe in passion; it takes more than skills to do what we do.
CULTURE
If the following sounds like you or people you like to work with, we invite you to reach out and be a part of our vision in powering the world by helping businesses make better decisions with data!
- You genuinely believe in the power of data in unlocking business growth
- You are good at gathering facts to inform your opinions and intuitions
- You choose to fail forward by applying your learnings quickly
- You learn quickly, eagerly and proactively
- You embrace problems and challenges as opportunities towards greater excellence
- You are proactive and understand knowing is not enough, you must apply and willing is not enough, you must do
- You are flexible and adaptable towards change
- You speak and write articulately what you are, and are not, trying to do so others are clear on what to expect
- You collaborate effectively with others despite from different backgrounds and cultures (we have team members from 11 different nationalities)
- You are known to be authentic, candid and non-political
- You are disciplined and comfortable navigating a highly autonomous environment (we have no official working hours as we believe that it is not about the hours, starting or ending time, but rather what is the most productive time to produce exceptional work.)
BENEFIT
Remote Working
Choose to work in any setting you like whether it’d be in a café or at home. We believe a change of space from time to time encourages creativity and productivity.
Flexible Hours
Employees have the freedom to plan their own schedule efficiently and mindfully. The 9 to 5 routine is not necessary when you uphold the ROWE practices.
Educational Support
Each employee is offered a monthly allowance dedicated for training and development because we are invested in our employee’s professional growth.
Well-Stocked Pantry
We know a well-stocked pantry makes everyone happy and productive. Our free flow of snacks and drinks are communal for all employees to consume throughout the day.
Monthly Meals (Lunch Roulette)
Employees are offered a lunch stipend to participate in a monthly lunch tradition where employees can bond over food outside of the office.
No Dress Code
Dressing for work should not be a chore at Omnilytics. Employees are expected to dress presentably but are not bound to a specific dress code.