JOB DESCRIPTION

We are market intelligence.

We provide market analytics for the fashion and beauty industry, so these companies can focus on what's important.

Founded by CEO Kendrick Wong, he leads a dedicated team of data scientists, analysts, engineers and industry experts who share a passion to help brands and retailers grow with market intelligence. From visual merchandisers, marketers to business owners, there's a solution for every need.

With Omnilytics, you are able to see the full view of the current market, with data insights on a selection of over 100 million product SKUs, derived across more than 75,000 brands.

If the following sounds like you or people you like to work with, we invite you to reach out and be a part of our vision in powering the world by helping businesses make better decisions with data!

• You genuinely believe in the power of data in unlocking business growth
• You are disciplined and comfortable navigating a highly autonomous environment (we have no official working hours as we believe that it is not about the hours, starting or ending time, but rather what is the most productive time to produce exceptional work.)
• You are good at gathering facts to inform your opinions and intuitions
• You choose to fail forward by applying your learnings quickly
• You learn quickly, eagerly and proactively
• You embrace problems and challenges as opportunities towards greater excellence
• You are proactive and understand knowing is not enough, you must apply and willing is not enough, you must do
• You are flexible and adaptable towards change
• You speak and write articulately what you are, and are not, trying to do so others are clear on what to expect
• You collaborate effectively with others despite from different backgrounds and cultures (we have team members from 11 different nationalities)
• You are known to be authentic, candid and non-political

JOB RESPONSIBILITY

What you’ll do

As an Omnilytic’s Client Success Executive, you will contribute to customer success initiatives, keep the company focused on outcomes that help our clients successful and play a central role in directing the future of the product. Your responsibilities will include:

• Drive retention, and growth among our clients by understanding their business needs and helping them succeed
• Conduct analysis and provide insights to our clients to ensure that they get the most out of the Omnilytics platform
• Represent the voice of the customer to provide feedback to inform product, marketing and sales and engineering team
• Serve as the primary contact for onboarding of assigned clients, the training of platform end users, as well as post-go live support
• Maintain a cadence of communication with clients about their adoption trends, sentiments and mining opportunities for deeper engagement
• Identify opportunities for clients to act as Omnilytics advocates (eg: testimonials, case studies)

JOB REQUIREMENT

What we’re looking for

• Genuine interest and believe in using data analytics to help our clients reach their goals
• Track record or a diploma in the field of Accounting, Finance, Buying and/or Merchandising is a plus
• Strong analytical skills, with the ability to translate data to insights. Experience with Excel is preferred
• Strong presentation skills and comfortable using PowerPoint/Keynote
• High level of accuracy and attention to detail
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
• Excellent communication and interpersonal skills
• Driven, self-motivated, disciplined and enthusiastic with a “can do” attitude
• Results-driven mentality, with a bias for speed and action
• Track record in a customer facing role is a plus
• Experience in SaaS is a plus

Fresh graduates are encouraged to apply!

This is your chance to join us in helping businesses around the world make better decisions with data. Apply now!