JOB DESCRIPTION

CaterSpot is Asia’s largest online marketplace that connects companies and people with great local catering options. We offer users the possibility to order 2000+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong with island-wide coverage.

JOB RESPONSIBILITY

Responsibilities:

• Building and maintaining relationships with CaterSpot’s corporate and individual customer base.
• Assisting customers via chat, email and phone and solving their problems.
• Proactively helping customers with their orders to ensure world class customer experience.
• Coordinating problems and enquiries between restaurants/caterers and customers
• Setting up and optimizing CaterSpot’s customer service standards through innovation.
• Working collaboratively with other members of the Live Ops team.
• A whole load of exciting ad hoc tasks and challenges!

What we offer:

• Paid internship
• Become one of the first team members of the Asia’s fastest growing online catering marketplace
• Open, respectful, fun company culture with people who seriously enjoy what they are doing
• Work with a multicultural and dynamic team
• Strong focus on your professional development and many opportunities for progression
• Great exposure into multiple aspects of a fast-growing, game changing business
• Real impact on the company's growth and evolution and be rewarded for it

OUR VALUES

• Curiosity - We care and inquire about the challenges and needs of our customers.
• Clarity - We keep communication crisp, clear, and responsive.
• Collaboration - We win with each other, never alone.
• Transparency - We ensure all relevant information is available – no questions are off limits.
• Ownership - We are responsible and accountable for getting things done

JOB REQUIREMENT

• Enrolled in or completed degree at a top university.
• Fluent in English
• Demonstrated ability to work in a fast-paced customer facing environment.
• Tech savvy, good PC skills, comfortable with spreadsheets
• A quick and calm thinker when under pressure, multitasking pro and problem solver!
• Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
• Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!