Customer Service | Others
customer care, customer service, customer success, operations,
CaterSpot is Asia’s largest online marketplace that connects companies and people with great local catering options. We offer users the possibility to order 2000+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong with island-wide coverage.
- Building and maintaining relationships with CaterSpot’s corporate and individual customer base.
- Assisting customers via chat, email and phone and solving their problems.
- Proactively helping customers with their orders to ensure world class customer experience.
- Coordinating problems and enquiries between restaurants/caterers and customers
- Setting up and optimizing CaterSpot’s customer service standards through innovation.
- Working collaboratively with other members of the Live Ops team.
- A whole load of exciting ad hoc tasks and challenges!
What we offer:
- Paid internship
- Become one of the first team members of the Asia’s fastest growing online catering marketplace
- Open, respectful, fun company culture with people who seriously enjoy what they are doing
- Work with a multicultural and dynamic team
- Strong focus on your professional development and many opportunities for progression
- Great exposure into multiple aspects of a fast-growing, game changing business
- Real impact on the company's growth and evolution and be rewarded for it
- Curiosity - We care and inquire about the challenges and needs of our customers.
- Clarity - We keep communication crisp, clear, and responsive.
- Collaboration - We win with each other, never alone.
- Transparency - We ensure all relevant information is available – no questions are off limits.
- Ownership - We are responsible and accountable for getting things done
- Enrolled in or completed degree at a top university.
- Fluent in English
- Demonstrated ability to work in a fast-paced customer facing environment.
- Tech savvy, good PC skills, comfortable with spreadsheets
- A quick and calm thinker when under pressure, multitasking pro and problem solver!
- Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
- Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!
CaterSpot is Asiaâs largest online marketplace that connects companies and people with great local catering options. We offer users the possibility to order 600+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong with island-wide coverage.