3000 - 5000 SGD
Corporate Support | Customer Service | Project Management
Process Improvement | Project Planning | Customer Success | Customer Relationship Management | Data Analysis
We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This includes understanding the customer’s needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity.
> Taking ownership for the use of Jublia products throughout clients’ organizations with a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to stakeholders
> On-going continuous event support via telephone, instant message, and email; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform
> Working with key Jublia clients to collaboratively create successful case studies and testimonials
> Spot trends from our data analytics tool to carry out operations while managing client expectations
> Team up with Jublia product team to address and fulfill clients' needs
> 1 year of leadership in an organization OR two years of Customer success, Servicing or Operations experience
> Excellent time management and being able to handle multiple deadlines simultaneously
> Proficient with web application usage and handling data using Excel (or similar tools)
> Experienced working with and supporting international customers over email, telephone and instant messaging
> Data analysis experience preferred
> Fluent in English and preferably Mandarin
Business To Business
20 - 49
Jublia is an established global leader in business matching and event data analytics.
Headquartered in Singapore, Jublia works with event organizers from every single continent of the world.
At Jublia, we believe in enabling people to discover useful content and meet relevant others through intelligent matching technologies. Simultaneously, we empower organisers with analytics to easily prove that their events are the undisputed channel for marketing spend by businesses in terms of ROI.
Our mission is to empower event organisers to intelligently match people and content at their events. At Jublia, we believe in enabling people to discover useful content and meet relevant others through intelligent matching technologies. Simultaneously, we empower organisers with analytics to easily prove that their events are the undisputed channel for marketing spend by businesses in terms of ROI.
We are well positioned to deliver game changing solutions with our deep partnerships with leading event organisers in the digital transformation of their businesses. We build products to not only save costs for our clients. We strive to elevate the entire event experience of our clients' customers by fully transforming face to face meetings and answer tough questions relating to organisers' event data.
We are a fun loving team who work hard and play hard at the same time! If you are adaptive, looking for a growth startup setting and eager to deliver game changing solutions at the forefront of our industry, lets chat!
By joining us, you will straight away be positioned at the forefront of the B2B conferences and exhibition business by working with world leading organisers (Reed Exhibitions, UBM, Informa, Deutsche Messe and more).