3500 - 6000 SGD
data visualisation | ticketed customer support systems | User onboarding programs
Quilt.AI creates empathy at scale between organizations and the billions of people on the planet. As a research company, we uncover cultural meaning in big human data to design positive change and impact at scale. We merge machine learning with human, cultural intelligence. Our team of anthropologists, engineers and designers develop dynamic models and maps from the billions of data points generated from digital behaviour with contextual ethnographic immersions.
Roles & Responsibilities
The Customer Success Specialist is the bridge between the Product team and our end users. You will assist in the client onboarding process of software products by designing and managing the delivery of user onboarding programs.
You are able to present and communicate effectively and clearly with internal and external stakeholders, and are comfortable leading training sessions. As a key point of contact for clients, you will also triage and manage their enquiries and requests, working together with an engineering team that will support you in more complex technical responses.
What you will bring to Quilt.AI
- Lead client product training sessions for a diverse group of external stakeholders.
- Gain a strong understanding of business challenges faced by our customers to appropriately map use cases and features within the Quilt.AI product suite.
- Contribute to digital spaces and user communities to boost interest in product and address user concerns.
- Contribute to product development by providing feedback to Product Management and Delivery teams.
- Positive attitude, strong presentation skills, and a customer-focused mindset.
- Experience working with ticketed customer support systems, e.g. Zendesk.
- Minimum 2 years experience in a related customer success role.
Preferred (Additional requirements which are not necessary prerequisites)
- An understanding of data analysis and visualisation concepts, or prior experience working with related software products is advantageous.