Mandarin OR Cantonese (Speak & Write)
Designation : Process Associate - BPO Operations (Customer care Representative)
Location : Selangor, Malaysia
Industry : Travel Transportation, Travel Management Company / TMC / Cruises / Airlines Industry (T&T)/Call Center/BPO
Primary Job Responsibilities:
• Handling flight ticket related queries/requests in inbound calls, E-mails etc. for a World Leading international Airlines & giving efficient customer service.
• Responding to customer service inquiries via phone and e- mail.
• Handling inbound calls related to pre / post travel queries from Customers worldwide
• Assisting customer with making a reservation /modification /cancellation & Flight Information
• Providing Excellent Customer Service
• Should understand the business needs and work accordingly in the interest of the organization.
• Act as a team player & co-ordinate with airlines, hotels and other partners to facilitate customer reservations.
• Total experience should be 0-4 years
• Experience in Travel / Airlines industry / Contact Centre / BPO will be an added advantage
Personal Style Enablers:
• Professional attitude and personal presentation.
• Should be a team player with positive attitude.
• Ability to work during nights (24/7 rotational shifts)
• Ability to multi-task & withstand pressure
• Should be adaptable to change.
• English + Mandarin
• English +Cantonese
Graduate in any discipline