Customer Service | Others
business operation | e-commerce operation
This position is applicable for candidates who are interested in full time position in operation role in e-commerce business.
- Deal directly with customers or vendors either by telephone, electronically or face to face, to respond promptly to their inquiries.
- Identify and assess customers’ needs to achieve satisfaction, to work within the timeline.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opening customers account and maintaining customer records by updating account information.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Passionate about women and family related services and products.
- Result oriented, Self-motivated, Proactive and Dedicated.
- Charming personality to build and maintain professional relationships.
- Persistent and able to work on tight deadlines.
- Strong written and verbal communication skills (Eng & BM).
- Familiarity with Microsoft Office and Excel.
- Some fulfillment, logistic or e-commerce knowledge would be an added advantage.
Why Join Us?
Nuren Group is a fast-growing regional technology company, with presence in Malaysia, Singapore and Thailand. We manage a series of platforms that targets female audiences across South East Asia. Our product include Motherhood.com.my, Motherhood.co.th, Mamahood.com.sg, Wedding.com.my & Kelabmama.com.
We are scaling our business to cater for our regional expansion, and we welcome talent to join our growing family. Read more about us: http://www.nurengroup.com/newsroom.html.
- Get paid to work and have fun!
- Happiness is the new productivity.
- Snacks all day long.
- Your medical is taken care of.
- Flexi and casual everyday.
- Your Birthday is your off-day!
50 - 99
We are a passionate team with BIG dream. We are scaling our business to cater for regional expansion, and we welcome talents to join our growing family. Read more about us: http://www.nurengroup.com/newsroom.html.
We are voted Top 1000 sites in Malaysia & we are EXPANDING! We are seeking young & dynamic people to join our lovely team. And no, you don't need to be a Malaysian to apply. But you do need to have the right attitude to learn, innovate and most importantly, passionate about what we do - e-commerce, media & event! We have roles to fit every professions - sales, marketing, technology, digital, designer, editorial, project manager, customer service and more. So get in touch!
Get paid to work & have fun!
Happiness is the new productivity.
Flat organization & we hate politics.
Monthly mini team bonding activities.
Plenty of snacks. Yes, all day long.
Your medical is taken care of.
Flexi & casual everyday.
Birthday is your holiday!