DesktopSupport | Unix | Windows | TechnicalSupport | Level1Support | Level1 | NetworkSupport | ITSupport | DNS | WNS | Servicedesk | Helpdesk | Proxy Server
**This job is for Permanent Night Shift**
- · Interpret problems reported and quickly identify solutions to these problems
- · Escalate issues or concerns to the proper support and issues that needs coordination with Level 2 or Level 3 support group.
- Browser Settings – proxy server, WNS, DNS
- · MS Office Suite Installation and Configuration
- · Installation and Troubleshooting using Remote Desktop Tools
- · Software Configurations – Windows, Unix, Applications and User Issues
- Handling deletion and restoration of data from manufacturing using unix and SQL command
- · Receive and create tickets for all requests through calls and emails received that
- require first level diagnostics and problem resolution using ticketing system.
- · Ensure that communication between or among support groups is established
- especially for Production Stop issues