interpersonal skill | store management | customer service | communication
The Store Manager would be responsible for all operations of OnTheList flash sale store. Working with new exciting brands every week, it requires competency in strategic thinking, customer focus, change and innovation, relationship building, as well as talent management and performance focus.
· Responsible for the overall flash sales productivity & results. You are expected to achieve remarkable sales targets every week overseeing all store functions, from sales management (set up, inventory, repacking), VIP events to the implementation of innovative store initiatives
· Always maintain an impeccable image for our Brands with an appealing visual merchandising and a neat clean store environment
· Coach operational team in building relationship with customers and understanding their needs. Ensure that operational team deliver a strong customer experience that will allow the customer to confidently recommend OnTheList to their friends and family
· Onboard and retain effective full-time & part-time operational teams. Make weekly staffing adjustments (15 to 40 part-time staff) as needed to meet the needs of the business. Cultivate an environment which support OnTheList values and work culture
Drive operational efficiencies to help minimize risk and protect the store assets
· Minimum 5 years of retail sales experience with 2 years of management.
· Possess excellent communication, customer service and interpersonal skill.
· Self-motivated, mature and good team-player.
· Good PC skills such as MS Office
· Strong logical mindset, high-energy self-starter with a relentless, entrepreneurial work ethic
· Exceptionally organised, with time management and multitasking skills
· Immediate available is highly preferred
OnTheList is a pioneer concept of Members-only Flash Sales in Hong Kong where High-Ends & popular lifestyle brands offer past-seasons items to buy at an exclusive price without jeopardizing a pleasant customer experience. This year, we successfully launched at Singapore as the start of the regional expansion plan for 2019.
Launched in January 2016, OnTheList was born out of a shared passion for fashion, luxury and good deals. Disenchanted by the bazaar sales in Hong Kong, Delphine and Diego set out to offer a pleasant Flash Sales experience for everyone. By combining the best deals and attractive brands, OnTheList provides the best shopping experience.
In our 2.5 years in Hong Kong, we have reached over 160K members which are solely invited by emailed barcode to our 3 to 4-days flash sales event. We have hosted more than 150 events and collaborate with more than 250 inspired brands such as Marc by Marc Jacobs, Ted Baker, Dr. Martens, Kenzo, Clarins, to mention but a few. Come and meet us!