Customer Service | Technical Support | Software-system Administrator | Hardware System Administrator
Microsoft Windows | Microsoft Server | IIS | SQL | Network | LAN | WIFI | Information Technology | Computer Software | Computer Hardware | Computer Peripherals | Web | Firewall
The Support Engineer will manage daily technical support operations of digital signage & self-service systems. Daily operation includes system configuring, installing hardware & software, troubleshoot technical issues and maintaining all systems. This position will facilitate the technical digital signage and self-service workflow & processes. The position will act as the main point of contact for providing technical guidance as part of the digital signage & self-service help desk and on-site service. This position may require infrequent travel.
- Configuring, implementing, maintaining and enhancing Digital signage & Self-Service systems.
- Troubleshoot Digital signage & Self-Service hardware, software related issues
- Provide technical guidance to other applications integrated to digital signage systems
- Guarantee system availability/performance & meet business expectations of delivering contents to each screen
- Support systems rollout as needed
- Develop and enforce adherence to IT principles and best business practices
- Provide Digital signage system guidance to venues and operation teams
- Other duties as assigned
- Bachelors Degree or associates degree in computer science/ information technology or equivalent experience in the field.
- Preferably 1+ years of experience working in relevant industry, maintaining the following: Windows OS, MSSQL, .Net, IIS and package management
- Preferably 1+ years of experience supporting clients & working with vendors.
- Fresh Graduates welcome to apply.
- Strong working knowledge of network like LAN, WAN, Wi-Fi
- Experience with Digital Signage, Audio/Visual, Point-of-Sales systems will be an advantage.
- Salary Range from RM 2,800 to RM 4,000 per month depends on experience
MediaOnline provide Digital Information Display solutions designed for various industries, from Hospitality, Education, Retail, F&B, Medical, Entertainment, Advertising, and Surveillance to many others. Our services include installation, consultancy, implementation, maintaining and managing a network of dynamic sign or interactive displays. MediaOnline also provide the latest self-ordering solution and self-payment kiosk. An intuitive restaurant food-ordering solution taking the dining experience to the next level.
We deliver powerful solution with simplicity.
We’re a flexible and fun team, where your good ideas can make an impact!