Computer Engineering | IT
We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support Executive role.
- Provide customer support by answering phone and email enquiries
- Solve issues or requests raised by customers
- Respond to technical issues in a timely manner
- Keep track of service requests to meet service KPIs
- Follow standard operating procedures, and respond professionally
- Communicate effectively between customers and development team on escalated issues
- Minimum polytechnic diploma in IT, computer engineering, or relevant experience
- Preferably have knowledge in ASP.NET / PHP
- Good interpersonal and communication skills
- Strong analytical and problem solving/troubleshooting skills
- Strong interest in technology, and good coding skills
Xtremax is a digital company based in Singapore that creates digital experiences to help our clients build sustainable relationships. Since opening our doors in 2003 in Singapore, we have grown to become a strategic digital partner to government, large organizations and local businesses. Our commitment to design, technology, strategy and innovation allows us to bring effective and yet innovative web solutions to our clients from large-scale web design projects to interactive web and social media applications.