OVERVIEW

“John Paul’s elegant combination of human interaction and AI-driven CRM is a genuinely disruptive force in the loyalty market”. At John Paul, we are challenging the status quo of transactional loyalty programmes. We enable clients to interact with their customers on an experiential and emotional level, creating a virtuous circle of deeper customer insight, higher quality customer service and increased customer lifetime value. The John Paul Group, the worldwide leader in Premium Customer Loyalty, designs and delivers customized loyalty solutions, built around a core premise of high quality concierge and customer services and supported by a patented, award winning AI CRM platform. With over 1,000 employees across 5 continents, John Paul Group is a major player in the loyalty market, working on behalf of some of the biggest brands across a range of industries including financial services, luxury, travel, technology and automotive. John Paul was established in Paris in 2008 and has enjoyed 10 years of consistent growth, with a client base that includes some of the biggest names across a range of industries. In November 2016, John Paul Group was acquired by AccorHotels.