Manage incoming calls, deal with guest enquiries from multiple channels eg from Email, Facebook, Wechat and Whatsapp Messaging channels via a centralized platform
Handle guest enquiries, understand guest requirement and reply guest enquiries/feedback on a timely basic
Follow up on customer outstanding enquiries
Support Company’s ongoing projects
Potentially may include onsite support at dedicated location
Any others ad-hoc tasks as assigned by the manager in-charge
JOB REQUIREMENT
Candidate must possess at least Higher Secondary/Professional Certificate/NiTEC
Customer oriented with excellent written and verbal communication skills in English and Chinese (to liaise with Chinese speaking associates)
A distribution ticketing system for lifestyle, leisure and entertainment.
MISSION
GlobalTix is one of the leading players in the travel industry focusing on tours and activities. We are an open booking platform that provides one of the most attractive tours and activities to our consumers. We partner with different travel operators to provide a wide range of activities to our consumers.
CULTURE
We are a fun & friendly working environment.
BENEFIT
Join us on a mind-blowing journey in a travel tech environment. If travelling is your love, tech is your passion and dynamic is your second name, we would love to hear from you.
