JOB DESCRIPTION

Customer Experience, finance support admin - Petbacker is a fast-growing regional Internet-based company. We manage a series of content & e-commerce portals that targets pet lover across South East Asia. PetBacker is here to connect you with other pet lovers who are ready to help you take care of your pets like it were part of their family, belly rubs and hugs included. We are scaling our business to cater for regional expansion, and we welcome talent to join our growing family. We are scaling our business to cater for regional expansion, and we welcome talent to join our growing family. Read more about us: https://www.petbacker.com/

JOB RESPONSIBILITY

• Deal directly with customers or vendors either by telephone, electronically or face to face, to respond promptly to their inquiries.
• Identify and assess customers’ needs to achieve satisfaction, to work within the timeline.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opening customers account and maintaining customer records by updating account information.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

JOB REQUIREMENT

• Passionate about pets related services and products
• Result oriented, Self-motivated, Proactive and Dedicated
• Charming personality to build and maintain professional relationships
• Persistent and able to work on tight deadlines
• Strong written and verbal communication skills (Eng)
• Familiarity with Microsoft Office and Excel
• Some fulfillment or e-commerce knowledge would be an added advantage