JOB DESCRIPTION

Our client is a US-based software provider in the GIS industry whose international support centre is in Subang Jaya. Apply to hear more about our benefits!

JOB RESPONSIBILITY

Job description

Provide high-quality technical support and customer service to the company end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting.

Resolve technical issues related to enterprise GIS servers using their tools and other related technologies.

Maintain comprehensive case documentation in the customer relationship management (CRM) system.

As a subject matter expert, author and tech edit knowledge articles available to internal and external users.

Identify issues and log defects for software improvements.

Work in other technical areas of software support as customer and business needs require.

JOB REQUIREMENT

Job requirements

Minimum a Bachelor’s in Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, GIS, Geography, Environmental Science, Business IT, Programming, or other equivalent degrees.

Strong grasp of the English language with proficiency in written and verbal communication.

Background in software support or technical customer service with direct end-user contact.

MUST be willing to work during night shift (9pm-6am).

Understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, and geocoding.

ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies is a huge advantage.