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Enterprise Support Analyst

SALARY
Negotiated
INDUSTRY
Customer Service | Technical Support
JOB TYPE
SKILLS
python | active directory | gis | networking
JOB DESCRIPTION
Our client is a US-based software provider in the GIS industry whose international support centre is in Subang Jaya. Apply to hear more about our benefits!
JOB RESPONSIBILITY
Job description
Provide high-quality technical support and customer service to the company end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting.
Resolve technical issues related to enterprise GIS servers using their tools and other related technologies.
Maintain comprehensive case documentation in the customer relationship management (CRM) system.
As a subject matter expert, author and tech edit knowledge articles available to internal and external users.
Identify issues and log defects for software improvements.
Work in other technical areas of software support as customer and business needs require.
JOB REQUIREMENT
Job requirements
Minimum a Bachelor’s in Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, GIS, Geography, Environmental Science, Business IT, Programming, or other equivalent degrees.
Strong grasp of the English language with proficiency in written and verbal communication.
Background in software support or technical customer service with direct end-user contact.
MUST be willing to work during night shift (9pm-6am).
Understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, and geocoding.
ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies is a huge advantage.
INDUSTRY
Services - Other
TOTAL EMPLOYEE
50 - 99
OVERVIEW
With headquarters in US, Confluence Contour Sdn Bhd was first established in Malaysia in 2011. The company provides professional services specialising in GIS-related projects.MISSION
To become the most reliable and trustworthy GIS Consultant in South East Asia.
To provide GIS Expertise and knowledge that: maximizes our clients’ potentials, and fulfilling our stakeholders’ needs.
CULTURE
We practice a friendly culture, where employees can grow as both professionals and individuals.
BENEFIT
- Training provided
- Personal development
- Shuttle service in Klang Valley