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SALARY
930 - 1080 SGD
INDUSTRY
Technical Support
JOB TYPE
SKILLS
Time management | Communication skill | Google Workspace | Microsoft Office | Computer troubleshoot | Computer hardware & software
JOB DESCRIPTION
- Responsible for the technical support in the company.
- Ensure the normal day-to-day operations of computers and other hardware/peripheral devices in the office.
- Assist in installations, configurations, administration, upgrades and IT security maintenance for IT hardware, software and network infrastructure.
- Assist in implementing short-term and long-term information technology solutions that meet the needs of our company.
- Provide orientation and guidance to users on how to operate new software, in-house application and computer equipment.
- Supervise all IT/Digital personnel/vendors to ensure the smooth-running of department and the fulfillment of duties to the best of their abilities.
- Safeguard all assets within IT/Digital.
- Work with all internal and external stakeholders for continuous service level improvement.
- Develop, analyse and update management on all IT/Digital related data to ensure management is able to make sound business decisions.
- Proactively anticipate company business direction on growth and business expansion on the company’s initiatives.
- Proactively involved in company initiatives on business process automation and process re-engineering.
JOB RESPONSIBILITY
- Responsible for the technical support in the company.
- Ensure the normal day-to-day operations of computers and other hardware/peripheral devices in the office.
- Assist in installations, configurations, administration, upgrades and IT security maintenance for IT hardware, software and network infrastructure.
- Assist in implementing short-term and long-term information technology solutions that meet the needs of our company.
- Provide orientation and guidance to users on how to operate new software, in-house application and computer equipment.
- Supervise all IT/Digital personnel/vendors to ensure the smooth-running of department and the fulfillment of duties to the best of their abilities.
- Safeguard all assets within IT/Digital.
- Work with all internal and external stakeholders for continuous service level improvement.
- Develop, analyse and update management on all IT/Digital related data to ensure management is able to make sound business decisions.
- Proactively anticipate company business direction on growth and business expansion on the company’s initiatives.
- Proactively involved in company initiatives on business process automation and process re-engineering.
JOB REQUIREMENT
- Professional Certificate, Diploma/Degree in Computer Science/Information Technology or equivalent.
- At least 3 years related working experience.
- Work under minimum supervision and has sense of urgency in responding to technical support.
- Must have good communication skills to convey the rationale of an entire system enhancement to improve our business operations as well as to deliver solutions efficiently and effectively.
- In-depth working knowledge of Microsoft Windows, Microsoft Office Suite and Google Applications.
- Good knowledge of computer hardware, computer troubleshooting and software update/installation.
- Technical aptitude to learn, follow and create instructions.