SQL | Customer Success | Business Intelligence | Analytics
About This Role:
You will take calls with prospects around the world to assess if Holistics can address their analytics use-cases.
You will be both the product expert, and work with our customers to help them get business value from using Holistics by onboarding them successfully.
This requires a good mix of technical acumen, problem discovery skills, and the ability to frame Holistics in a positive light.
Your core responsibilities will be to front interactions with the market, and help to share new market insights internally to help inform our company's strategic decisions. This includes:
Taking discovery video calls with prospects and customers around the world
Providing software walk-through demos and technical onboarding session
Updating CRM and meeting notes after the calls
You will be part of the growth team who's responsible to help customers evaluate, buy, and remain with Holistics. Besides your core responsibilities, you will also be helping to contribute to several cross-functional functional team areas
Customer Service Duty: We rotate customer service duty across the entire growth team to help
Docs Squad: Help the team contribute to public docs and guides to help answer commonly asked questions at scale.
Pre-Sales: Help your colleagues address questions related to analytics or product use-cases
Insights team: Conduct joint win-review and customer success calls with the marketing insights team
Learning more about Holistics
We have published a guidebook for data teams on how to set up the modern analytics stack in the cloud:
Hi! We are a cloud business intelligence SaaS company based in Singapore. Our software helps customers combine, prepare and access their data from different sources easily through a central platform. We are looking to hire growth reps and engineers in Singapore and Vietnam!