Analytical | Microsoft Excel
Ready for your next career move in Marketing Technology? Believe in working smart, and want to have fun doing it? Ematic Solutions might just be the place for you!
Established in 2013, we started as an email marketing optimization provider, and today, we have expanded our business to a larger scale in the Digital Marketing landscape. With our headquarters located in Singapore for Ematic Solution, our rapid expansion network has spread across SEA countries and is continually growing. Today, with our global resources, local insights & technology infrastructures, led us to operate over in 9 countries - Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Taiwan, Hong Kong, and Bosnia.
We’re a global team of 160+ Martech experts and we specialize in various Messaging, Attribution, CDP and Analytics platforms. Our goal is to make every marketer’s platform buying journey easier via a systematic approach: from identifying the requirement, reviewing the current marketing stack, to shortlist/negotiate different technology platforms and of course, onboarding, continuous training and ongoing cost optimization.
YOUR DAY MIGHT INCLUDE
- Provide on boarding support to new customers using automated on boarding process
- Timely execution of requests (Customer or technical) from the customer success team
- Maintain the cleanliness of the pipeline of opportunities and growth for the Customer Success team within the local market
- Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
- Work with cross functional team on ad-hoc projects for anything customer related
JOIN OUR TEAM IF YOU
- Have 0-2 years of working experience with a Bachelor’s degree or equivalent
- Have >1-year Customer support experience. Fresh graduates with internship experience with customer support are welcomed to apply.
- Have impeccable written and verbal communication skills in English
- Have advanced Microsoft Office skills (Excel is a must!)
- Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
- Are committed to excellence, and self-improvement
- obsessed about customer success with a strong application/integration background as well as previous experience managing customer's escalations.
100 - 249
As a Digital Marketing Solutions provider across SEA, we are built to steadily innovate and deliver Digital Solutions through our technology powered by AI and digital services to meet increasing local business demand.
Established in 2013, we started as an email marketing optimization provider, and today, we are broadening our business to a larger scale in the Digital Marketing landscape.
With our headquarters in Singapore, our rapid expansion network has spread across SEA countries and is continually growing. Today, with our global resources, local insights & technology infrastructures, led us to operate over in 9 countries - Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Taiwan, Hong Kong, and Bosnia.
If you’re ready to create the future of digital marketing solutions at a dynamic, fast-growing startup with rapidly expanding possibilities, we’d love to hear from you.
We’ve identified the white space, built the technology,
and executed on a winning Go-To-Market strategy.
Now, it’s time to scale up!
We’re a flexible and fun team, where your good ideas can make an impact!