Operations | Fulfillment | Delivery | Customer Service | Process Improvement | Business Intelligence
FishyHub is the world’s first and only tech aquarium startup that helps people build their dream aquariums in a fun, personalized and social way. We are a one stop shop for fishkeepers, beginners and experienced alike, to purchase their aquarium items, livestock, plants intelligently and conveniently, share their tanks and build up their digital aquarium profile all on one platform.
We have raised an initial round of seed funding to scale up our business and we are looking for an operations ninja that can embark on an EPIC adventure with us to strengthen our foothold in the Singapore market and ensure the smooth running of all our business operations.
What you will be doing
Lead and execute the day-to-day operations for FishyHub including pre-sales, sales and post-sales activities
Optimize operations process using technology, SOPs and other tools
Responsible for customer service, sales, fulfilment, delivery, customer feedback
Responsible for the operational PNL of the business
Perform analysis and reporting on operational metrics including sales, cost of revenues, fulfillment metrics, customer experience etc.
Lead special customer projects such as tank setups and aquascapes
Handle difficult customer issues including complaints, failed deliveries, refunds, claims
Who we are looking for
Is entrepreneurial & with growth mindset, hands-on and a strong executor
Has experience in operations process improvement including areas such as logistics, delivery, e-commerce order fulfillment and customer service
Is customer-oriented, data-driven, target-oriented
Has a strong passion and knowledge in aquariums, experienced in aquascaping