JOB DESCRIPTION

For this role, you will be joining our team for our Singapore Water Purifier brand, Sterra.sg. Our goal for Sterra is to be the number 1 Water Dispenser company in Singapore. If you like the excitement of a fast-paced company, where you will be working and growing with hardworking and bright people, this is for you.

JOB RESPONSIBILITY

Job Description

• Provide assistance to the Operations Team by ensuring customer satisfaction and provide professional customer support.
• Responding promptly to customer inquiries through zendesk (FB Messenger, WhatsApp, emails) and inbound calls.
• Acknowledge and resolve customer complaints.
• Assist in scheduling of customers’ installations and repairs.
• Assist in administrative tasks such as generating invoices,
• Any other ad-hoc tasks or projects.

JOB REQUIREMENT

• Only Singaporeans/PRs may apply
• Customer oriented, and positive work attitude. Able to stay calm when customers are stressed and upset.
• 3 - 5 years customer service experience.
• Tech savvy
• Basic command of english and/or chinese
• Motivated and willing to learn
• Team player with great adaptability
• Flexible and adapt to work in an exciting start up environment

Working Schedule: Mon-Fri, 9am-6pm