Master of Excel | JSON, XML, YAML | cloud architecture | eCommerce systems | major in Computer Science or Information Technology | SaaS | Helpdesk | Support Desk | JIRA
Headquartered in Singapore CrescoData is a Platform-as-a-Service business in the commerce space. The CrescoData Commerce Connect Platform is a Leading Enterprise Integration, Automation and Mapping Middleware Platform. Headquartered in Singapore, CrescoData provides commerce-in-the-cloud services to leading enterprise customers across the globe.
Culture is something that is really important to us at CrescoData. You’ll be joining a friendly, inclusive team that values people, growth, development and fun! We regularly run weekly company initiatives like fitness bootcamps, team building days, monthly awards for going above and beyond and team events to reward hard work and a great attitude. Expect to join a unique market leading Singapore company with a global culture and mindset.
Why You Matter
A fantastic opportunity for a career path of becoming the Head of Support. You have a passion for technology. You love working with a range of customers and understand the importance of being the face of a company.
You enjoy the ability to translate technical or differing terminology into a consistent message internally. As such, you see the power of being the liaison between technical and non-technical contacts, both internally and externally.
With a deep understanding of the available tools and features, you break down complex problems into the best possible changes and fixes to address those.
What You'll Do
Manage high level traffic support desk and first point of contact for customer issues that they are facing via the the CrescoData Platform, various channels and marketplaces
Understands data-flows on a high level, is the Subject Matter Expert and has the ability to communicate flows internally as well as externally
Able to reduce support requests by training customers on how CrescoData Platform works
Identifies patterns or common error issues and proactively seeks areas to improve
Triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact. Actively participate in incident management and root cause analysis for all major incidents. Provide consistent and timely communication to stakeholders across all levels of the company.
Skills + Qualifications
Comes from a technical background (understanding of cloud architecture, eCommerce systems and integrated solutions or SaaS business is a plus)
Understanding of data formats (JSON, XML, YAML) + a Master of Excel
Enthusiasm and readiness to grow as a person
Tech enthusiasts - You have a major in Computer Science or Information Technology
Open-mindedness - think fast, unassisted and without a script
CrescoData is an exciting cutting edge technology start-up in the Commerce space. Headquartered in Singapore it delivers Commerce-in-the-Cloud PaaS services to customers across APAC.
To Intelligently Scale Commerce
CrescoData is a dynamic company with cutting edge technology that is shaking up the eCommerce world. Headquartered in Singapore, we deliver Commerce-in-the-Cloud PaaS and SaaS services to customers across Asia Pacific.
We remain true to our values as much today as when we first started. As a company we are customer-centric, technology-driven and agile in how we operate. We're focused on helping customers connect and scale in commerce by using intelligent tech. This is an amazing opportunity to join CrescoData, as we transition from a market-leading start-up to consolidating our well-deserved position as the leading Commerce-in-the Cloud Platform in Asia-Pacific. We’re looking for dynamic enthusiastic people who want to learn and make a difference. We want leaders (or potential leaders), who can think on their feet, who are not scared to use their initiative and suggest or try new things. We want people who love to share ideas, collaborate on projects, inspire each other, and jump in whenever someone needs a hand.
We value high performance. Our fun, supportive work environment motivates us to achieve everything we set out to do, in great style!
A unique opportunity to work in a high growth start up at the start of its massive ramp up. Opportunity to grow with us!
On the job training and personal developing
Mentorship and support from experienced, dedicated professionals to help guide your career
A fun, stimulating work environment in Duxton
Regular Team Bonding events (we've been on cooking challenges, kayaking in Bintan, beach clean with beach games), free Wednesday lunch, free weekly bootcamp and free Friday drinks!