JOB RESPONSIBILITY
Seeking a highly motivated and energetic candidate for the position of Customer Operations Executive!
The role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. You should be well-organised, flexible and enjoy the challenge of delivering on time. Fantastic communication skills with an eye for details are crucial for this role.
We are looking for team players who are passionate about what they do! If you find the prospect of working in a start-up environment exciting, send us your CV now!
WHAT YOU’LL DO:
- Document user support processes and FAQs. and work on continuous process improvement
- Manage all user queries coming in from various platforms which include but are not limited to online chats, calls and emails
- Work closely with the Operations Team to manage user expectations
- Generate and analyse user experience reports for service monitoring and improvement
- Share your insights on the user experience report with the team
PERKS:
5 day work week
Medical benefits
Insurance provided
Fully-stocked pantry(!)
