JOB RESPONSIBILITY
Your main job responsibilities will include:
As Community Host you will be part of our Business & Operations team; creating the optimal experience for our members, partners and guests.
Reporting to our Operations Manager, you will be responsible for managing the front desk, member & guest relations, giving tours and supporting with community initiatives.
Front Desk & Tour Management
- Cover the Reception desk during business hours and all front desk duties
- Be the first point of contact for member and guest queries, over the front desk
- Greet and accommodate walk-ins, event attendees and check-in any guests
- Assist with walk-in tours; conduct a needs assessment, schedule or run a tour according to the sales process
- Manage meeting room bookings and front desk sales
Member Operations
- Ensure Community documents and files are regularly updated – Active Members List
- Help manage and update member profiles in our system
- Support in the member onboarding process
- Work closely with the Operations team; act as the liaison between members and our team
- Attend to Helpdesk queries
Community Development
- Understand our members’ businesses, their interests and needs to facilitate new connections and business opportunities
- Support in Community events and networking opportunities
- Amplify the communication of events to members and guests
- Support in the creation of marketing and social media content
- Identify and onboard new partner opportunities for us and our members
- Be active on TWC Circle and the Member Portal; encourage members to build their profiles and connect
