JOB DESCRIPTION

Capabilities

a) Excellent research skills

• Conducting qualitative desk research, customer journey mapping and analysis

• Market data gathering, modelling and interpretation 

b) Exceptional communication and storytelling skills

• Ability to synthesis findings in reports and present them in a way that is compelling to the audience (language, delivery, visual presentation)  

c) Interpersonal and Relationship Management Skills

• Developing and maintaining strong, productive relationships with internal stakeholders. 

• Co-ordinating customer-centricity internal engagement initiatives 

• Being a team player, able to work individually and autonomously

d) Strategic and Tactical operational skills

• Ability to handle both big-picture thinking and day to day operations

• Able to identify appropriate tools and methodologies to improve effectiveness and efficiency of customer insight development and customer experience 

JOB RESPONSIBILITY

Key Responsibilities 

• Support in applied customer research design and project management, market analytics and reporting, customer journey mapping and analysis 

• Update and maintain tools and processes in the JUMO customer intelligence environment 

JOB REQUIREMENT

Key Requirements 

• Studying towards / Completed a Bachelors/Honours or Masters, preferably in

o Business, Finance, Statistics, Economics or related commercial discipline  OR 

o Anthropology, Design Thinking, HCD or related qualification

• Proven ability to think ahead, engage proactively and take initiative

• Cognitive flexibility as well as multitasking 

• Excellent report-writing and presentation both verbally and visually (including data visualization)

• Proficiency in Microsoft Office (Excel, Word, PowerPoint etc.)

• Experience in financial services or mobile industry would be an advantage

• Experience in analytical roles (involving customer research, customer satisfaction/ loyalty, customer experience, market research, marketing analytics, text analytics, segmentation etc.) is desirable. 



Must be able to intern for at least 3 months (please indicate start and end date of internship in your application)