Subscribe
Windows L2 Engineer
SALARY
7000 - 8000 SGD
INDUSTRY
Technical Support
JOB TYPE
SKILLS
Windows | Troubleshooting | Clustering | Hyper-V | VMWARE | Active Directory | Powershell Scripting
JOB DESCRIPTION
Job Description:
· Contribute to IT projects in the banking industry for Antaes clients
· Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise
· To be aware of the global IT structure so that he/she anticipates interrelationships within the organization
· Engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects
· Facilitates transformation projects and suggest future directions for new areas of improvement and change
· Guarantees the production readiness and license to operate of new projects and solutions,
· Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them
· Actively assists in identifying the most technical skilled candidates for open roles
· Technically coach and develop partner resources to improve quality and productivity
· Defines the technical skillset required to support technologies
· Assigns technical tasks and manages delegation for technical issues
· Supporting technical skills development and provides training when required
· Supports new technologies and leverages them to provide consistency of service across streams
· Manages service improvements for all Windows services supported throughout the organization
· Documents, reviews, maintains and shares relevant technical information to the team
· Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
· Implements and develops improvements based on best practices
· Focuses on automation and optimum use of the team to improve efficiency
· Drives and delivers root cause for any high severity issue
· Reviews technology changes to identify potential risks
· Responsible for problem management and resolution
· Manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
· Contribute to the promotion of Antaes services on top of assistance provided to client
JOB RESPONSIBILITY
Job Description:
· Contribute to IT projects in the banking industry for Antaes clients
· Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise
· To be aware of the global IT structure so that he/she anticipates interrelationships within the organization
· Engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects
· Facilitates transformation projects and suggest future directions for new areas of improvement and change
· Guarantees the production readiness and license to operate of new projects and solutions,
· Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them
· Actively assists in identifying the most technical skilled candidates for open roles
· Technically coach and develop partner resources to improve quality and productivity
· Defines the technical skillset required to support technologies
· Assigns technical tasks and manages delegation for technical issues
· Supporting technical skills development and provides training when required
· Supports new technologies and leverages them to provide consistency of service across streams
· Manages service improvements for all Windows services supported throughout the organization
· Documents, reviews, maintains and shares relevant technical information to the team
· Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
· Implements and develops improvements based on best practices
· Focuses on automation and optimum use of the team to improve efficiency
· Drives and delivers root cause for any high severity issue
· Reviews technology changes to identify potential risks
· Responsible for problem management and resolution
· Manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
· Contribute to the promotion of Antaes services on top of assistance provided to client
JOB REQUIREMENT
Job Requirements:
· Minimum 6-8 years of experience in managing Windows environment with about 3-5 years of experience in financial institutes
· System Administration of Windows environment
· Good knowledge of windows 2008,2012,2016 and ESXi OS.
· Experience in Windows clustering Administration, troubleshooting and Microsoft failover clustering manager.
· In depth hands on knowledge/experience with HP hardware (DL, BL, Synergy, Simplivity series)
· Troubleshooting skills in WINDOWS OS, Hyper-V and VMWARE related issues.
· Experience with patch deployment Process (Planning, Schedule, Rollout) by following the Microsoft Guidelines.
· Knowledge of SCVMM and Virtual Center.
· Knowledge and/or hands on working experience with Altiris and Active Directory
· Performance Analysis and Root cause analysis for Critical and Major incidents
· Hands on experience of Monitoring tools like HPOMI, NNM, TIVOLI, etc.
· Server Deployment, configuration, Bios upgrades and firmware upgrades.
· Driving of Critical incidents to resolution with Incident Management Team & coordinating with different teams and relevant stakeholders
· Understand the storage configuration, LUN creation procedures and policies.
· Knowledge and/or hands on working experience with emerging technologies – Cloud IaaS, HP Synergy is advantageous
· Scripting Knowledge in PowerShellwould be added advantage.
· Ability to work in a flexible, team-oriented and constantly changing environment
· Should be able to support during Critical weekend changes if required.
· The candidate should have worked in a SLA driven environment
· Excellent communication, interpersonal and logical skills
· Customer service oriented and a strong team player
· Ability to work under pressure and a commitment to solving issues
· High level of commitment, proactivity and good communication skills are expected
· Strong analytical and problem-solving skills
· Very good English proficiency
· Must be able to commit to rotating shifts
OVERVIEW
Created in 2007 in Switzerland, Antaes is a consulting company, specialized in Information Systems and Organization. Antaes is operating in Singapore since 2016 to accompany customers of the Financial Services industry.
Our Financial Services team is a diverse consulting team, many recruited from the industry, combining in-depth knowledge of our clients’ businesses, technology, and consulting disciplines. We are providing our financial industry clients with Business Management & Information Systems services.
For several years now, the Banking Industry has been undergoing significant changes in a volatile and competitive market that creates new challenges and opportunities. At Antaes Asia, we help our customers with:
• Business and IT Model transformation
• Legal & compliance
• Enhancement of client experience
• IT engineering
Antaes places people at the heart of the strategy, with a view to building loyalty and trust with our consultants and our partners. The talented people who join our teams are focused, empathic, responsive, driven, and resolutely turned toward new ideas.
Please feel free to contact us: info@antaesasia.com.
MISSION
· Observing and understanding user environments and systems; showing empathy in order to improve organizations.
· Mastering technologies combined with listening to, and understanding our clients’ expectations.
· Building loyalty and trust with our clients; offering them a competitive edge in their markets. Our focus is on efficiency, responsiveness and creativity.
· Providing career guidance and support to our consultants by defining together their expectations and training needs.
· Accompanying our consultants throughout their career as they develop new skills and responsibilities.
CULTURE
Professionalism: combining talents and skills to achieve objectives; demanding a high-level of commitment from our team members; providing adequate training; mastering best practices in terms of project management and methodological approach.
Ethics: honouring our commitment to our consultants and clients; ensuring fairness and respect for differences; complying with business management, administration and legislation rules.
Respect for individuals: following a course of actions; our consultants are recognized for their talent, exemplary conduct and integrity; fostering entrepreneurship; rewarding the work of each team player.
BENEFIT
Career Building
Recruitment, projects, responsibilities, training, personalized career management are at the heart of the Antaes HR strategy. We create a stimulating and motivating work environment and encourage our team members to reveal their potential and develop their skills. We draw on our experience to define a personalized career plan with each of our consultants to meet their goals and expectations. Antaes offers a wide range of career development opportunities via the sheer diversity of its activities and trades, and through its connections in Switzerland and on an international scale.
Training
Antaes is dedicated to excellence, building on its experience and ability to develop the skills of our team members. Our clients place their trust in us for they know our consultants never fail to deliver high-quality service and expertise. We conduct pro-active and dynamic training programs based on technology, methodology, and personal development. Each program is individualized and leads to manager/consultant brainstorming sessions during career assessments.
Corporate Culture
Antaes greatly values every one of its members, and has their best interests at heart; consequently, it seeks to offer a warm and friendly working environment where consultants feel happy to develop synergies and share experiences. Many corporate events are organized throughout the year (Strategic Kick-Offs, Practice Workshops, Informative Tuesdays at Antaes, Summer & Winter Events, Sporting Events, etc.) These occasions further develop and strengthen our company culture.